Our Customer Service Points are open to walk up customers on a part-time basis, and for pre-booked appointments – see below for details
Only cashless card payments can be made at Service Points, which no longer have cash handling facilities. Cash payments can be made at local Paypoints and Post Offices.
Do it here
Did you know that there are a wide range of services you can access through this website?
Request it
Report it- Book it
Pay It
Have your say- You can also contact your local Councillor
- Write to us using our contact form
Phone us
If you need to get in touch with us please call the relevant telephone number for the service you require from those listed below. If you know the name of the person you wish to contact, or are unsure of the number for the service you need, please dial 01546 605522.
Please note that the Customer Service Centre is open from 9am to 5pm Monday to Friday. Monday mornings and lunchtimes are usually very busy, so unless your call is urgent it is best to call outside of these times to avoid undue waiting.
The Request It, Pay It and Report It pages allow you to request most of the council services available by telephone and on the website where they are available 24/7
- Council Tax - 01546 605511
- Benefits - 01546 605512
- Roads and Lighting Faults - 01546 605514
- Car Parking Fines and Faults - 01546 605514
- New! 24/7 Bin Collection Hotline - 01546 605514
- Domestic Special Uplifts and Bins - 01546 605514
- Domestic Bin Uplift Issues - 01546 605514
- Abandoned Vehicle and Fly Tipping - 01546 605514
- Dog Fouling and Dog Control - 01546 605514
- Pest Control - 01546 605514
- Payments - 01546 605515
- Complaints - 01546 605516
- Social Care and Blue Badges - 01546 605517
- Planning - 01546 605518
- Regulatory Services - 01546 605519
- Book a pitch, room or minibus - 01546 605520
- Registration Enquiries - 01546 605521
- Switchboard/General Enquiries - 01546 605522
- Homelessness - 01586 555936
- Press Office enquiries - 01546 604171
The 'On Hold' music you may hear when calling the council’s Customer Service Centre is currently "Alison's Song" by Ian McKerral.
If you have any music that you would like to hear on hold, please tell us about it using our contact form. Please note however that it must be open copyright, or have the owner's permission, and should preferably have an Argyll and Bute connection.
If you have any music that you would like to hear on hold, please tell us about it using our contact form. Please note however that it must be open copyright, or have the owner's permission, and should preferably have an Argyll and Bute connection.
Text us
- You can now send text enquiries or requests for service to us on 07860 064682.
- Text messages can only be 160 characters long, so try and keep your request short to avoid paying for multiple texts
- Texts are charged at your network’s standard rate.
- If we can text you an answer to your question, we will. However if the answer is complex we will call you back on the phone that was used to send the text and explain the answer in more detail or leave you a voice message.
- Text enquiries will be dealt with between 9am – 5pm Monday to Friday, text enquiries sent outside these hours will be dealt with as soon as possible the next day.
- Text enquiries are useful for reporting or requesting less complex things such as potholes, opening times etc. More complex enquiries can be sent using our Contact Us form or by calling our customer service centre (numbers below)
Write to us
- Post: Argyll and Bute Council, Kilmory, Lochgilphead, Argyll, PA31 8RT *We have very limited ability to deal with physical post sent to the council and would ask customers and businesses to use digital mediums to contact us wherever possible*
- Online contact form
- Specific email addresses:
- Library enquiries: Libraryhq@liveargyll.co.uk
- Non Domestic (Business) Rates enquiries: ndr@argyll-bute.gov.uk
- Social Work Child Protection Concerns: cpcenquiries@argyll-bute.gov.uk
- Planning and Building Standards Offices:
- Mid Argyll, Kintyre and Islay - planning.maki@argyll-bute.gov.uk
- Oban, Lorn and the Isles - planning.olandi@argyll-bute.gov.uk
- Bute and Cowal - planning.bandc@argyll-bute.gov.uk
- Helensburgh and Lomond - planning.handl@argyll-bute.gov.uk
Visit us
- Customer Service Points
- Rothesay Service Point, Eaglesham House, Mount Pleasant Road, Rothesay, PA20 9HQ
Opening hours - 9am to 12 noon - Dunoon Service Point, Ellis Lodge, 5 Argyll Road, Dunoon, PA23 8ES
Opening hours - 9am to 12 noon - Islay Service Point, Jamieson Street, Bowmore, Isle of Islay, PA43 7HL
Opening hours - 9am to 12 noon - Campbeltown Service Point, Burnet Building, St John Street, Campbeltown, PA28 6BJ
Opening hours - 9am to 12 noon - Helensburgh Service Point, The Helensburgh and Lomond Civic Centre, 38 East Clyde Street, Helensburgh, G84 7PG
Opening hours - 9am to 12 noon - Mull Service Point, Breadalbane Street, Tobermory, Isle of Mull, PA75 6PX
Opening hours - 9am to 12 noon - Lochgilphead Service Point, 1A Manse Brae, Lochgilphead, PA31 8RD
Opening hours - 9am to 12 noon - Oban Service Point, Municipal Building, Albany Street, Oban, PA34 4AW
Opening hours - 9am to 12 noon - Tiree Service Point, The Business Centre, Crossapol, Isle of Tiree, PA77 6UP
Opening hours - 1.30pm to 4.15pm - Colonsay Service Point, Scalasaig, Isle of Colonsay, PA61 7YW
Opening hours - 9.30am to 12.30pm - Jura Service Point, Schoolhouse, Craighouse, Isle of Jura PA60 7XG
Opening hours - 9.30am to 12.30pm - Planning and Building Standards Offices
- Planning and Building Standards staff are still working from home - all Planning and Building Standards offices remain closed to the public
- Mid Argyll, Kintyre and Islay - 1A Manse Brae, Lochgilphead, PA31 8RD
- Oban, Lorn and the Isles - Municipal Building, Albany Street, Oban, PA34 4AW
- Bute and Cowal - Milton House, Milton Avenue, Dunoon, PA23 7DU
- Helensburgh and Lomond - The Helensburgh and Lomond Civic Centre, 38 East Clyde Street, Helensburgh, G84 7PG
- Rothesay Satellite Office - Eaglesham House, Mount Pleasant Road, Rothesay, PA20 9HQ