Accessibility statement for Argyll and Bute Council

This accessibility statement applies to It does not apply to content on subdomains (for example,,

This website is run by Argyll and Bute Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Parts of this website are not fully accessible. For example:

  • some labels are not clearly associated with form controls
  • many documents are in PDF format and are not accessible
  • Some videos and live video streams do not have captions
  • Some iframes do not have approriate title attributes

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [provide both details of how to report these issues to your organisation, and contact details for the unit or person responsible for dealing with these reports].

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out how to contact us.

Technical information about this website’s accessibility

Argyll and Bute Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’ listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2

The Accessibility regulations 2018 - PDF's(Opens in a new window)  don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services. 

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents.

We plan to either fix these or replace them with accessible HTML pages by September 2020.

Any new PDFs or Word documents we publish will meet accessibility standards.

Navigation and accessing information

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not always possible for users to change text size without some of the content overlapping.

Some form fields are not labelled correctly.

Some form elements do not have correct ARIA attributes.

Some of our Pages have "regions" without an accessible name.
Some iframes do not have an appropriate 'title' attribute.  Know occurances of this issue are on the adverts that we place on our website. We are working with our suppliers to resolve this issue as soon as possible.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. 

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


The accessibility regulations do not cover online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use.  In the case of the latter, we will provide this information in an accessible format.

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.


This website was last tested on 17 September 2020. We performed automated and manual accessibility tests. We use Siteimprove, an automated testing system, to help us monitor and fix accessibility issues as they occur on  Our latest score from Siteimprove (as of 12:00 18/9/20) is 93.7%

We perform our own manual tests on the website using a variety of tools including Siteimprove, WebAIM WAVE, Axe Chrome Extension, NVDA
The Following table contains the results of 10 of our popular pages tested using the Web AIM WAVE Acessibilty Checker. 

Tested PageAccessibility ErrorsContrast Errors

Third party websites

We have some websites and forms that are provided by a third party. These systems provide some of our online services and most of them are themed to look like our main website. We excluded them from this testing, but we are engaging with teams to assess what is required to make them accessible:

Preparation of this accessibility statement

This statement was prepared on 5 August 2020. It was last reviewed on 10 August 2021.