Performance and Customer Care

BUILDING STANDARDS CUSTOMER CHARTER

We will try to help all our customers access the service they need or answer their query the first time they contact us.

Our Customer Charter outlines information on the standards of service that we aim to provide

CUSTOMER VIEWS

We welcome your views on our service delivery through our  Customer Satisfaction Questionnaire

To help us improve our service deliver, customer input is welcomed through our Service Improvement Suggestion Form. Our Service Improvement Log identifies areas of service improvement developed in partnership with internal and external stakeholders

ACCESSIBILITY FORUMS

Building Standards are keen to interact and assist all service users and to this end have created a working protocol with our local Accessibility Forum Group

USER FORUMS

We aim to have regular user forums to communicate and interact with all our stakeholders.

CPD EVENTS

On 17th March 2014 Argyll & Bute Building Standards held a Continuous Professional Development (CPD) event primarily designed for Building Standards Surveyors.

The event included presentations from Dr Paul Baker from Glasgow Caledonian University on Air tightness testing with pressurisation test results and Colin Hird and Jim McGonigal from the BSD on the technical Standards, Section 2 Fire

During February 2016 and March 2016 Argyll and Bute Building Standards held three Continuous Professional Development (CPD) events, primarily designed for Building Standards Surveyors. 

The first of these events on 'Building Technology From First Principles' was held on the 23rd February 2016 and included presentations on Introduction to Eurocodes EC 0,1,2,3 & 5 from Dr Martin Cullen and Loft Conversions and Domestic Extensions:  Part 1: Introduction from Dr Bill Hay both from Glasgow Caledonian Uniiversity.

The second event on 'SUDS and Urban Drainage' was held on March 9th 2016 and included presentations from Neil McLean, WSP-Parsons Brinkerhoff on The Basics and using the right SUDS in the right place, Legislation and Policy, SUDS Guidance, Some Details and Options, What we dont want to look out for and use of proprietary products, Case StudiesThe SUDS Life-Cycle and SUDS Tools.  

The third event on 'Building Maintenance - Building Pathology' was held on the 23rd March 2016 and included presentations on Building Maintenance and Pathology from Jim Castle and on Section 6 - Energy from  Dr Mark Phillipson both from Glasgow Caledonian University. 

NEWSLETTERS 

We issue newsletters to our regular users. If you wish to be added to our distribution list, please email us.

 

ANNUAL PERFORMANCE REPORT (PREVIOUSLY REFERRED TO AS BALANCED SCORECARDBuilding Standards images

Our  balanced scorecard is our business plan ensuring that we operate our service in a customer friendly way in line with Argyll and Bute’s Council’s strategic aims.

 

CONTINUOUS IMPROVEMENT PLANS

Our Continuous Improvement Plan is an integral part of our business plan and provides details of our ongoing service improvement strategy.

 REPORT ON SCOTTISH GOVERNMENT VERIFICATION AUDIT 30 SEPTEMBER - 1 OCTOBER 2008

This is the report of an audit of the verification function of Argyll & Bute Council's Building Standards Service carried out on 30 September and 1 October 2008.

REPORT ON SCOTTISH GOVERNMENT NATIONAL VERIFIER CUSTOMER SURVEY 2014-15

This is the Building Standard Verification on Customer Survey Report prepared by Pye Tait Consulting for the Scottish Government for period 2015-16

PERFORMANCE INFORMATION

Argyll and Bute Council's Building Standards Team has 5 main performance reporting targets.