The Building Standards Team has 6 main reporting targets:
- % of Building Warrant applications responded to within 20 days
- % of Building Warrants issued within 6 days
- % of Building Warrants issued within 10 days
- % of completion certificates issued within 3 days
- Average number of days to respond to a request for a completion certificate
- % of applicants providing feedback who were either satisfied or very satisfied with our service
Percentage of building warrant applications responded to within 20 days
| Dates | Percentage responded to within 20 days (Target 95%) |
|---|---|
| January - March 2020 | 98.8 |
| April - June 2020 | 99.5 |
| July - September 2020 | 98.1 |
| October - December 2020 | 96.9 |
| January - March 2021 | 92.5 |
| April - June 2021 | 99.6 |
| July -September 2021 | 93.4 |
| October - December 2021 | 93.9 |
| January - March 2022 | 96.9 |
| April - June 2022 | 98.7 |
| July - September 2022 | 98.5 |
| October - December 2022 | 96.7 |
| January - March 2023 | 98.3 |
| April - June 2023 | 99.1 |
| July - September 2023 | 99.6 |
| October - December 2023 | 99.2 |
Percentage of building warrants issued within 6 days
| Dates | Percentage issued within 6 days (Internal Target 90%) |
|---|---|
| January - March 2020 | 96.6 |
| April - June 2020 | 97.5 |
| July - September 2020 | 98.5 |
| October - December 2020 | 91.1 |
| January - March 2021 | 91.2 |
| April - June 2021 | 89.8 |
| July - September 2021 | 93.3 |
| October - December 2021 | 94.8 |
| January - March 2022 | 97.7 |
| April - June 2022 | 97.3 |
| July - September 2022 | 100 |
| October - December 2022 | 95.7 |
| January - March 2023 | 98.6 |
Percentage of building warrants issued within 10 days
| Dates | Percentage issued within 10 days (Target 90%) |
|---|---|
| January - March 2020 | 99.6 |
| April - June 2020 | 100 |
| July -September 2020 | 99.5 |
| October - December 2020 | 96.3 |
| January - March 2021 | 97.1 |
| April - June 2021 | 98.6 |
| July -September 2021 | 96.4 |
| October - December 2021 | 99 |
| January - March 2022 | 99 |
| April - June 2022 | 98.7 |
| July -September 2022 | 100 |
| October - December 2022 | 97.7 |
| January - March 2023 | 99.6 |
| April - June 2023 | 100 |
| July -September 2023 | 99.1 |
| October - December 2023 | 98 |
Percentage of completion certificates issued within 3 days
| Dates | Percentage issued within 3 days (Target 90%) |
|---|---|
| January - March 2020 | 100 |
| April - June 2020 | 100 |
| July - September 2020 | 100 |
| October - December 2020 | 100 |
| January - Mar 2021 | 100 |
| April - June 2021 | 99 |
| July - September 2021 | 97.5 |
| October - December 2021 | 98.7 |
| January - March 2022 | 100 |
| April - June 2022 | 99.3 |
| July - September 2022 | 100 |
| October - December 2022 | 100 |
| January - March 2023 | 100 |
| April - June 2023 | 100 |
| July - September 2023 | 100 |
| October - December 2023 | 100 |
Average number of days to respond to a request for a completion certificate
| Dates | Average number of days to respond (Target 3 days) |
|---|---|
| January - March 2020 | 2 |
| April - June 2020 | 2 |
| July - September 2020 | 2 |
| October - December 2020 | 2 |
| January - March 2021 | 2 |
| April - June 2021 | 2 |
| July - September 2021 | 2 |
| October - December 2021 | 2 |
| January - March 2022 | 2 |
| April - June 2022 | 2 |
| July - September 2022 | 3 |
| October - December 2022 | 2 |
| January - March 2023 | 2 |
| April - June 2023 | 2 |
| July - September 2023 | 2 |
| October - December 2023 | 2 |
Percentage of applicants providing feedback who were either satisfied or very satisfied with our service
| Dates | Percentage who were satisfied or very satisfied (Target 90%) |
|---|---|
| January - March 2020 | 100 |
| April - June 2020 | 100 |
| July - September 2020 | 100 |
| October - December 2020 | 100 |
| January - March 2021 | 100 |
| April - June 2021 | 100 |
| July - September 2021 | 100 |
| October - December 2021 | 100 |
| January - March 2022 | 100 |
| April - June 2022 | Nil Return |
| July - September 2022 | 100 |
| October - December 2022 | 100 |
| January - March 2023 | 100 |
| April - June 2023 | 100 |
| July - September 2023 | Nil Return |
| October - December 2023 | 100 |