BUILDING STANDARDS CUSTOMER CHARTER We will try to help all our customers access the service they need or answer their query the first time they contact us. Our Customer Charter outlines information on the standards of service that we aim to provide. CUSTOMER ENGAGEMENT STRATEGY Our Engagement Strategy seeks to identify our customers and confirms the methods we utilise to interact with them. CUSTOMER VIEWS We welcome your views on our service delivery through our Customer Satisfaction Questionnaire To help us improve our service deliver, customer input is welcomed through our Service Improvement Suggestion Form. Our Service Improvement Log identifies areas of service improvement developed in partnership with internal and external stakeholders ACCESSIBILITY FORUMS Building Standards are keen to interact and assist all service users and to this end have created a working protocol with our local Accessibility Forum Group. USER FORUMS We aim to have regular user forums to communicate and interact with all our stakeholders. CPD EVENTS On 17th March 2014 Argyll & Bute Building Standards held a Continuous Professional Development (CPD) event primarily designed for Building Standards Surveyors. The event included presentations from Dr Paul Baker from Glasgow Caledonian University on Air tightness testing with pressurisation test results and Colin Hird and Jim McGonigal from the BSD on the technical Standards, Section 2 Fire During February 2016 and March 2016 Argyll and Bute Building Standards held three Continuous Professional Development (CPD) events, primarily designed for Building Standards Surveyors. The first of these events on 'Building Technology From First Principles' was held on the 23rd February 2016 and included presentations on Introduction to Eurocodes EC 0,1,2,3 & 5 from Dr Martin Cullen and Loft Conversions and Domestic Extensions: Part 1: Introduction from Dr Bill Hay both from Glasgow Caledonian University. The second event on 'SUDS and Urban Drainage' was held on March 9th 2016 and included presentations from Neil McLean, WSP-Parsons Brinkerhoff on The Basics and using the right SUDS in the right place, Legislation and Policy, SUDS Guidance, Some Details and Options, What we dont want to look out for and use of proprietary products, Case Studies, The SUDS Life-Cycle and SUDS Tools. The third event on 'Building Maintenance - Building Pathology' was held on the 23rd March 2016 and included presentations on Building Maintenance and Pathology from Jim Castle and on Section 6 - Energy from Dr Mark Phillipson both from Glasgow Caledonian University. NEWSLETTERS We issue newsletters to our regular users. If you wish to be added to our distribution list, please email us. December 2022 ANNUAL PERFORMANCE REPORT (PREVIOUSLY REFERRED TO AS BALANCED SCORECARD) Our Annual Performance report is our business plan ensuring that we operate our service in a customer friendly way in line with Argyll and Bute’s Council’s strategic aims. Annual Performance Report 2023-24 Quarter 1 Apr - Jun Annual Performance Report 2022-23 Quarter 4 Jan - March Annual Performance Report 2022-23 Quarter 3 Oct - Dec Annual Performance Report 2022-23 Quarter 2 Jul - Sept CONTINUOUS IMPROVEMENT PLANS From start of Financial Year 2017 -18 our Continuous Improvement Plan is incorporated within the Annual Performance Verification Report (historically referred to as the Balanced Scorecard). REPORT ON SCOTTISH GOVERNMENT NATIONAL VERIFIER CUSTOMER SURVEY This is the Building Standard Verification on Customer Survey Report prepared by Pye Tait Consulting for the Scottish Government for period 2020-21. PERFORMANCE INFORMATION Argyll and Bute Council's Building Standards Team has 5 main performance reporting targets.