Argyll and Bute Council will act as the ‘Data Controller’ for the personal data you provide to us. The Data Protection Officer, who is responsible for ensuring personal data is managed in accordance with data protection legislation, can be contacted as follows:
Address: Iain Jackson, Governance and Risk Manager, Argyll and Bute Council, Governance and Law, Kilmory, Lochgilphead PA31 8RT.
Telephone: 01546 604188 or 01546 605522
Unless specifically agreed with you, we will only collect personal data about you which does not include any special categories of personal information about you (also known as ‘sensitive personal data’). The information held about you will depend on what service / enquiry you have made contact with Argyll and Bute Council about.
Why do we need this information?
You have chosen to communicate with Argyll and Bute Council about a particular matter, and we may need to contact you to ask for further information. This information will be required in order to take matters forward for you, and we will not collect any personal data from you that is not necessary for the delivery of the service, or to allow us to resolve your enquiry.
The lawful basis for collecting your information in these circumstances is that:-
- the processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller
What we will do with your information?
Where required, your information will be passed to the appropriate service within the Council, and details of this will be included in your acknowledgement letter or email.
Your data will be stored on servers located within the United Kingdom. We will take all reasonable steps to ensure that your data is kept secure, and more information on how we do this can be provided by contacting the Data Protection Officer (contact details can be found above).
How long will we keep your information?
General correspondence will be kept for a maximum of 1 year, then it will be disposed of securely. If your correspondence becomes part of a file in relation to a service issue, it may be kept for longer – this will depend on the nature of your enquiry.
More information on our retention policy can be obtained from the Data Protection Officer if required.
Automated Decision Making
No automated decision making will take place.
When you provide information to the Council, you will have the following rights:
- to withdraw consent at any time, where the legal basis specified above is consent (not applicable)
- to lodge a complaint with the Information Commissioner’s Office – see below for details
- to request access to your personal data – please contact the Data Protection Officer if you wish to submit a request.
- to data portability, where the Legal basis specified above is i) consent or ii) performance of a contract (not applicable)
- to request rectification or erasure of your personal data, as far as the legislation permits – please contact the Data Protection Officer and provide details of what data you wish to be rectified or erased.
You can find out more about your rights in relation to data protection here: www.argyll-bute.gov.uk/data-protection or from the Data Protection Officer by telephone or in writing, as detailed above.
Information Commissioner’s Office
The ICO is the UK’s independent body set up to uphold information rights.
Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
The Information Commissioner’s Office – Scotland
45 Melville Street, Edinburgh, EH3 7HL
Telephone: 0303 123 1115
This Privacy Notice applies to information provided to the Council by individuals within our general correspondence systems. If your enquiry is progressed by a particular service and the content of this Notice is not applicable, then another, service specific, Privacy Notice will be provided to you.