Low Income Pandemic Payment Privacy Notice - Privacy Statement

A new data protection law was introduced on 25th May 2018. As a result, we've updated our Privacy Notice to make it easier for you to find out how we use, process and protect your information.

What information do we need?

Argyll and Bute Council will act as the ‘Data Controller’ for the personal data you provide to us. The Data Protection Officer, who is responsible for ensuring personal data is managed in accordance with data protection legislation, can be contacted as follows:

Address: Iain Jackson, Governance, Risk and Safety Manager, Argyll and Bute Council, Legal and Regulatory Support, Kilmory, Lochgilphead PA31 8RT.  

Email:  Iain.Jackson@argyll-bute.gov.uk  or  data.protection@argyll-bute.gov.uk  

Telephone:  01546 604188 or 01546 605522

Information held about you

As part of the Low Income Pandemic Payment (LIPP) process, Argyll and Bute Council will collect personal data about you and members of your family.

The information collated includes:

  • Details about you such as your council tax reference number, national insurance number, and your bank details in order to make a payment to you.

We will use this data to process a payment of £130 to you. In considering your registration for the payment we may check some of the information with other sources, such as our Revenues and Benefits records.

Who will process your information?

The personal information you give to us through this web form, and any other personal information we hold about you in this context will be processed by Argyll and Bute Council staff.

Do you have to provide your information?

If you do not provide us with the information we have requested for this purpose then we will not be able to pay this money to you and will have to credit your council tax account instead. .

Providing accurate information

It is important that we hold accurate up to date information about you in order to make the payment to the correct bank account. If any of your details have changed, or change in the future, please ensure that you tell us as soon as possible so that we can update your records and pay your money into the most up to date account for you.

How will we use the information we hold about you?

We will collect information about you (where applicable) to:

  • Process your LIPP payment
  • To allow the council to communicate and provide services appropriate to your needs, for example free school meals, school clothing grants
  • Where processing is necessary to comply with legal obligations for example, the prevention and detection of crime including fraud
  • Protect public funds

What is the legal basis for us to process your information?

Article 6(1)(e) – Public Task - we are making LIPP payments on behalf of the Scottish Government and the processing of your personal information is necessary for the performance of this task by the council.

Who will we share your information with?

To process your claim we share information under our legal obligations and with partner organisations, including:

  • Other departments of the Council
  • Housing services where the Council is the landlord or the claimant is designated as homeless.
  • Customer Services and Education in respect of applications for other benefits such as Free School Meals and School Clothing Grants
  • Other organisations or public bodies
  • The Department of Works and Pensions (DWP)
  • HM Revenues and Customs
  • The Police
  • Our contracted Sheriff Officers for the purpose of performing any of our statutory enforcement duties
  • To make any disclosures required by law such as disclosure to the Office of National Statistics
  • LoCTA, The National Anti-Fraud Network (NAFN) and other bodies responsible for detecting or preventing fraud or auditing or administering public funds
  • Civica and Capita under contract from processing claims and/or appeals.
  • Rent Registration Service to ensure rent levels are reasonable when processing claims.

We will not share your information with other organisations unless there is a legal basis to do so. However, there may be certain circumstances where we would share without your consent, such as where we are required to do so by law to safeguard public safety and in risk of harm or emergency situations. Otherwise outside of the conditions stated, we will not share your information as detailed unless you have provided your written consent to do so. 

How long will we keep your information?

We will keep your information for the minimum period necessary. The information outlined in this privacy notice will be kept after all action on your claim has finished and the period required by the Council for legal and audit purposes has passed, which is normally 6 years after your claim has been cancelled. All information will be held securely and destroyed under confidential conditions. 

Do we transfer your information outside the UK?

We do not transfer personal information outside the UK.

Your rights

When you provide information to the Council, you will have the following rights:

  • to withdraw consent at any time, where the lawful basis specified above is consent
  • to lodge a complaint with the Information Commissioner’s Office – see below for details
  • to request access to your personal data – please contact the Data Protection Officer if you wish to submit a request.
  • to data portability, where the Legal basis specified above is i) consent or ii) performance of a contract
  • to request rectification or erasure of your personal data, as far as the legislation permits – please contact the Data Protection Officer and provide details of what data you wish to be rectified or erased.

You can find out more about your rights in relation to data protection here: www.argyll-bute.gov.uk/data-protection or from the Data Protection Officer by telephone or in writing, as detailed above.

Information Commissioner’s Office

The ICO is the UK’s independent body set up to uphold information rights. 

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone:  0303 123 1113  
Email:  casework@ico.org.uk

The Information Commissioner’s Office – Scotland
45 Melville Street, Edinburgh, EH3 7HL
Telephone:  0303 123 1115 
Email:  Scotland@ico.org.uk

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