Review of council tax single person discounts
Argyll and Bute Council has appointed Liberata to conduct a review of all single person discounts offered to residents who live alone. We aim to provide these residents with the best possible service during the review, by offering clear instructions for completing forms to be returned to the council.
However, occasionally circumstances may not be so easy to explain. To help in these situations we have included the most frequently asked questions that can arise throughout this review period below.
Why have I been sent this letter?
Argyll and Bute Council is currently reviewing the circumstances of all people who are claiming the Single Person Discount. We are simply verifying your validity to claim Single Person Discount.
How do I complete the form?
The easiest way to reply to the review is by completing the form online using your Unique Account reference number, password and property postcode. All this information can be found on your letter.
I have additional needs or require assistance. How can I complete the review?
If you have a disability, require assistance, or do not have access to the internet, please call our Single Person Discount Review helpline on 0808 168 8923. The helpline is available Monday to Friday, 9.00am to 5.00pm, excluding Bank Holidays. A member of the team will be able to assist you with completing the form.
What happens if I don’t complete the form?
We will assume that your situation has changed and will remove your discount, effective from 1st April 2026 which will be confirmed in your new bill. If you fail to return the completed form you may receive a maximum penalty of £250, which will be added to your council tax bill.
What credit information do you hold on me?
We don’t hold any credit information on you, if you want to see your credit file please contact any of the major credit reference agencies:
What happens if the form is returned after the 21 day deadline given?
As long as the completed form is returned within a reasonable amount of time you will not be penalised. If the form is very late, you may receive a reminder letter. If you fail to return the reminder letter you may receive a penalty of up to £250, which will be added to your council tax bill. Please complete the form as before.
What should I do if someone is using my address for correspondence only?
Include their details on the online form, this will then be verified. People receiving correspondence to your address does not affect your eligibility for Single Person Discount.
I have already informed the Council of a change in circumstances. Do I need to complete the form?
Yes. Please include all the details of your current situation.
I receive mail for previous occupants, what should I do about this?
You need to write on the envelope that the person no longer lives at the address and return it to the sender.
A friend stays with me 3 or 4 nights a week, does this mean that I am no longer eligible?
If your friend keeps their belongings at your house, then your address will be classed as their main residence therefore you are no longer eligible for the Single Person Discount.
Who does your friend stay with the other 3 nights a week? If they stay at various addresses your address will still be classed as their main address
Any other reason, please provide an explanation of your current situation.
