The Building Standards Team has 6 main reporting targets:
- % of Building Warrant applications responded to within 20 days
- % of Building Warrants issued within 6 days
- % of Building Warrants issued within 10 days
- % of completion certificates issued within 3 days
- Average number of days to respond to a request for a completion certificate
- % of applicants providing feedback who were either satisfied or very satisfied with our service
Percentage of building warrant applications responded to within 20 days
Percentage of building warrant applications responded to within 20 days
| Dates |
Percentage responded to within 20 days (Target 95%) |
| January - March 2020 |
98.8 |
| April - June 2020 |
99.5 |
| July - September 2020 |
98.1 |
| October - December 2020 |
96.9 |
| January - March 2021 |
92.5 |
| April - June 2021 |
99.6 |
| July -September 2021 |
93.4 |
| October - December 2021 |
93.9 |
| January - March 2022 |
96.9 |
| April - June 2022 |
98.7 |
| July - September 2022 |
98.5 |
| October - December 2022 |
96.7 |
| January - March 2023 |
98.3 |
| April - June 2023 |
99.1 |
| July - September 2023 |
99.6 |
| October - December 2023 |
99.2 |
Percentage of building warrants issued within 6 days
Percentage of building warrants issued within 6 days
| Dates |
Percentage issued within 6 days (Internal Target 90%) |
| January - March 2020 |
96.6 |
| April - June 2020 |
97.5 |
| July - September 2020 |
98.5 |
| October - December 2020 |
91.1 |
| January - March 2021 |
91.2 |
| April - June 2021 |
89.8 |
| July - September 2021 |
93.3 |
| October - December 2021 |
94.8 |
| January - March 2022 |
97.7 |
| April - June 2022 |
97.3 |
| July - September 2022 |
100 |
| October - December 2022 |
95.7 |
| January - March 2023 |
98.6 |
Percentage of building warrants issued within 10 days
Percentage of building warrants issued within 10 days
| Dates |
Percentage issued within 10 days (Target 90%) |
| January - March 2020 |
99.6 |
| April - June 2020 |
100 |
| July -September 2020 |
99.5 |
| October - December 2020 |
96.3 |
| January - March 2021 |
97.1 |
| April - June 2021 |
98.6 |
| July -September 2021 |
96.4 |
| October - December 2021 |
99 |
| January - March 2022 |
99 |
| April - June 2022 |
98.7 |
| July -September 2022 |
100 |
| October - December 2022 |
97.7 |
| January - March 2023 |
99.6 |
| April - June 2023 |
100 |
| July -September 2023 |
99.1 |
| October - December 2023 |
98 |
Percentage of completion certificates issued within 3 days
Percentage of completion certificates issued within 3 days
| Dates |
Percentage issued within 3 days (Target 90%) |
| January - March 2020 |
100 |
| April - June 2020 |
100 |
| July - September 2020 |
100 |
| October - December 2020 |
100 |
| January - Mar 2021 |
100 |
| April - June 2021 |
99 |
| July - September 2021 |
97.5 |
| October - December 2021 |
98.7 |
| January - March 2022 |
100 |
| April - June 2022 |
99.3 |
| July - September 2022 |
100 |
| October - December 2022 |
100 |
| January - March 2023 |
100 |
| April - June 2023 |
100 |
| July - September 2023 |
100 |
| October - December 2023 |
100 |
Average number of days to respond to a request for a completion certificate
Average number of days to respond to a request for a completion certificate
| Dates |
Average number of days to respond (Target 3 days) |
| January - March 2020 |
2 |
| April - June 2020 |
2 |
| July - September 2020 |
2 |
| October - December 2020 |
2 |
| January - March 2021 |
2 |
| April - June 2021 |
2 |
| July - September 2021 |
2 |
| October - December 2021 |
2 |
| January - March 2022 |
2 |
| April - June 2022 |
2 |
| July - September 2022 |
3 |
| October - December 2022 |
2 |
| January - March 2023 |
2 |
| April - June 2023 |
2 |
| July - September 2023 |
2 |
| October - December 2023 |
2 |
Percentage of applicants providing feedback who were either satisfied or very satisfied with our service
Percentage of applicants providing feedback who were either satisfied or very satisfied with our service
| Dates |
Percentage who were satisfied or very satisfied (Target 90%) |
| January - March 2020 |
100 |
| April - June 2020 |
100 |
| July - September 2020 |
100 |
| October - December 2020 |
100 |
| January - March 2021 |
100 |
| April - June 2021 |
100 |
| July - September 2021 |
100 |
| October - December 2021 |
100 |
| January - March 2022 |
100 |
| April - June 2022 |
Nil Return |
| July - September 2022 |
100 |
| October - December 2022 |
100 |
| January - March 2023 |
100 |
| April - June 2023 |
100 |
| July - September 2023 |
Nil Return |
| October - December 2023 |
100 |
