Parentsportal - Help and guidance

If you forget your username, click on the sign in button on the parentsportal.scot homepage and select the option for 'Forgot Username' to retrieve your forgotten username.

When you request a username reminder, you will be asked to confirm your e-mail address, post code, gender and date of birth in order to verify that you are the account holder.

If you forget your password, click on the sign in button on the parentsportal.scot homepage and select the option for “Forgot Password.” When you request to reset your password, you will be asked to confirm your username, e-mail address, post code and date of birth in order to verify that you are the account holder. A new one time use password will then be sent to you by email.

If you already have a myaccount (for example for Council Tax online billing), you can sign in using your existing details. If you do not have a myaccount, go to the parentsportal.scot homepage and click on register.

When registering for myaccount for the first time, please make sure you register using your own details, and not using your child's first name.

After you complete the registration process, you'll be sent a one time use password by email. You can update this to something memorable when you sign in to your account for the first time.

Registering for a myaccount takes around five minutes.

Once you’ve done that, you can register for parentsportal.scot

The first time you log on you will need to accept the terms and conditions

Then you will need to Link to your child, by clicking on Link Child on the welcome screen.

Here is a video on how to login to parentsportal.scot - 

To ensure a secure link to a child’s data, the information you have in your myaccount must match the information held in the school system. If the information does not match you will see a screen saying “Unfortunately, the details you provided did not match the data held in our records. Please check again that the details you entered were correct, if they were, please contact your child’s school to make sure the details held in the school system are correct to enable a secure link to be made.”

Examples why the link failed – your name or address appear differently in the school system; you have entered the incorrect details for your child – did you use a nickname?; did you provide the correct address for your child? Did you enter the correct school class for your child?

If you are sure the information you have in your myaccount matches which is held in the school system about you, please contact your child’s school directly.

In Step 2, you can choose to receive a security code via text message to your mobile or via e-mail.

If you requested to receive the security code via e-mail, and it hasn’t arrived, please check your junk or spam folder in case it is in there.

If the code hasn’t arrived via e-mail or mobile phone, it could be that the school doesn’t have the up to date e-mail address or mobile phone number for you. It’s the parent’s responsibility to ensure the school has your current contact details. If you have not received the security code, please contact your child's school and inform them that you did not receive the security code, and that you need to double check that the email address and mobile phone number they hold for you is correct.

School staff will check the system every working day, however please allow them 5 working days. If you have not heard anything within 5 working days, please contact your child’s school.

If your request to link your account to your child has been rejected, please contact your child’s school.

We are rolling out parentsportal.scot to schools in phases - you will get an update from your school when it is available for you.