Employee Exit Survey Customer Support Services - Privacy Statement

A new data protection law was introduced on 25th May 2018. As a result, we've updated our Privacy Notice to make it easier for you to find out how we use, process and protect your information.

Your Personal Data

What information do we need?

Argyll and Bute Council will act as the ‘Data Controller’ for the personal data you provide to us. The Data Protection Officer, who is responsible for ensuring personal data is managed in accordance with data protection legislation, can be contacted as follows:

Address: Governance, Risk and Safety Manager, Argyll and Bute Council, Legal and Regulatory Support, Kilmory, Lochgilphead PA31 8RT. 

Email:  data.protection@argyll-bute.gov.uk  

Telephone:   01546 605522

The information we collect from you will include your experience of your employment with Argyll and Bute Council. This information will be collated and anonymised for reporting purposes.

You are not required to provide any personal data, however if you choose to supply this, we will use this information in our monitoring of the employee experience.

Why we need this information?

You are giving us this information to enable us to monitor and act where necessary to improve the employee experience at Argyll & Bute Council. We will not collect any personal data from you that isn’t needed and you have no obligation to respond to this survey, completion is voluntary. 

Should you choose to respond, your feedback will be treated in confidence. It may be shared anonymously in order to improve processes or services. If you have raised matters of serious concern then further investigation may be necessary.


There is no obligation to provide any personal data, however if you choose to supply this, we may use this to contact you to follow up on feedback, should it be required. 

The lawful basis for collecting your information in these circumstances is:

Consent – you have given us your consent to process your personal data by submitting your information to us via the Employee Exit Survey

What we will do with your information?

Your information will be collated to produce statistics and inform plans for council service delivery.  If you identify a matter of serious concern in your response, we may share your response anonymously so that the concern can be addressed. If you have provided your contact details with the survey we may contact you to follow up on feedback, should it be required. 

All of the information we collect from you will be processed by staff in the United Kingdom.  Your data will be stored on servers located within the United Kingdom.  We will take all reasonable steps to ensure that your data is kept securely and more information on how we do this can be requested from the Data Protection Officer.

How long will we keep your information?

We will usually keep any personal information that you have provided for a maximum of 1 year, after this period it will be removed if it is no longer required for the lawful purpose for which it was obtained.  More information on our retention policy and procedure can be obtained from the Data Protection Officer if required.

What other purposes would we like to use your information for?

Your information will not be used for any other purposes other than those already indicated.

Automated Decision Making

No automated decision making happens with this data.

Your Rights

When you provide information to the Council, you will have the following rights:

  • to withdraw consent at any time, where the lawful basis specified above is consent
  • to lodge a complaint with the Information Commissioner’s Office – see below for details
  • to request access to your personal data – please contact the Data Protection Officer if you wish to submit a request.
  • to data portability, where the Legal basis specified above is i) consent or ii) performance of a contract
  • to request rectification or erasure of your personal data, as far as the legislation permits – please contact the Data Protection Officer and provide details of what data you wish to be rectified or erased.

You can find out more about your rights in relation to data protection here: www.argyll-bute.gov.uk/data-protection or from the Data Protection Officer by telephone or in writing, as detailed above.

Information Commissioner’s Office

The ICO is the UK’s independent body set up to uphold information rights. 

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone:  0303 123 1113  
Email:  casework@ico.org.uk

The Information Commissioner’s Office – Scotland
45 Melville Street, Edinburgh, EH3 7HL
Telephone:  0303 123 1115  Email:  Scotland@ico.org.uk 

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