Important: Cyber incident affecting council services
We are currently responding to a cyber incident. Some services may be disrupted.
Important update: [Council Name] cyber incident
We are currently responding to a cyber incident affecting some of our systems. We are working with specialist partners to investigate and resolve the issue. Some services may be disrupted. We apologise for the inconvenience.
What we know
- We identified this incident on: [date/time]
- It is impacting: [services/systems affected]
- There is currently [no evidence / evidence] that personal data has been affected
What we don’t yet know
- The exact cause of the incident
- The full extent of the impact
We will update this page as soon as more information is confirmed.
What we are doing
- Working with cyber security experts and partners
- Isolating affected systems to prevent further impact
- Restoring services safely and securely
- Reporting the incident to appropriate authorities where required
Impact on services
| Service | Status | Alternative |
|---|---|---|
| Online payments | Unavailable | Phone: 01234 567890 |
| Planning portal | Limited access | Email: planning@[council].gov.uk |
What you need to do
You do not need to take any action at this time.
If this changes, we will provide clear advice here. In the meantime, please:
- Be cautious of suspicious emails claiming to be from the council
- Do not click unknown links or share personal information
- Use trusted council contact details only
Data protection
We are investigating whether any personal data has been affected. If we identify any risk, we will contact affected individuals directly and inform the Information Commissioner’s Office where required.
Contact and support
- Helpline: [phone number]
- Email: [incident email address]
- Out of hours: [contact details]
Updates
Last updated: [date/time]
- [date/time] – Initial statement published
- [date/time] – Service update
- [date/time] – Investigation ongoing
Media enquiries
Media enquiries: press@[council].gov.uk
We understand the impact this issue may have on our residents, businesses and partners. Thank you for your patience while we work to resolve this as quickly and safely as possible.
