This accessibility statement applies to https://argyllandbute.custhelp.com/
This website is run by Argyll and Bute Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
Parts of this website are not fully accessible. For example:
- some labels are not clearly associated with form controls
- Some videos and live video streams do not have captions
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email website@argyll-bute.gov.uk
- call 01546 605522
We’ll consider your request and get back to you in 10 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: [provide both details of how to report these issues to your organisation, and contact details for the unit or person responsible for dealing with these reports].
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Technical information about this website’s accessibility
Argyll and Bute Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’ listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Navigation and accessing information
It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.
It’s not always possible for users to change text size without some of the content overlapping.
Some Element IDs are not unique
Color contrast is not sufficient on some page elements
Some Form fields are not correctly labelled
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Mapping
The accessibility regulations do not cover online maps and mapping services, as long as essential information is provided in an accessible digital manner for maps intended for navigational use. In the case of the latter, we will provide this information in an accessible format.
What we’re doing to improve accessibility
Our accessibility roadmap shows how and when we plan to improve accessibility on this website.
Testing
This website was last tested on 21 September 2020. We performed automated and manual accessibility tests. We use Siteimprove, an automated testing system, to help us monitor and fix accessibility issues as they occur on www.argyll-bute.gov.uk
Our latest score from Siteimprove (as of 12:00 22/9/20) is 90.6%
We perform our own manual tests on the website using a variety of tools including Siteimprove, WebAIM WAVE, Axe Chrome Extension, NVDA
The Following table contains the results of 10 of our popular pages tested using the Web AIM WAVE Accessibility Checker.
Preparation of this accessibility statement
This statement was prepared on 21 September 2020. It was last reviewed on 22 September 2020.