Building Standards Performance Information

There are changes to this service please check our Coronavirus pages for the latest situation. 

  • We are moving to 2-weekly bin collections from Monday 6th April where your general waste and recycling will be collected at the same time - find out more details here
  • All civic amenity sites (recycling centres) are currently closed
  • All public toilets are currently closed
  • There are changes to the processing of planning and building standards applications

The Building Standards Team has 5 main reporting targets:

  • % of Building Warrant applications responded to within 20 days
  • % of building warrants issued within 6 days
  • % of completion certificates issued within 3 days
  • Average number of days to respond to a request for a completion certificate
  • % of applicants providing feedback who were either satisfied or very satisfied with our service

 

Percentage of building warrant applications responded to within 20 days

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DatesPercentage responded to within 20 days
April - June 201191.2
July - September 201192.8
October - December 201187.6
January - March 201289.9
April - June 201295.4
July - September 201296.8
October - December 201297.6
January - March 201395.2
April - June 201397.3
July - September 201396.3
October - December 201397.2
January - March 201492.7
April - June 201495.2
July - September 201497.2
October - December 201495.5
January - March 201590.0
April - June 201595.3
July - September 201592.4
October - December 201595.8
January - March 201695.8
April - June 201695.8
July - September 201695.7
Oct - December 201695.7
Jan - Mar 201794
April - June 201790.8
July - September 201793.9
October - December 201792.3
Jan - Mar 201894.8
Apr - Jun 201892.9
July - September 201895.6
October - December 201898.1
Jan - Mar 201998.1
April - June 201999.0
July - September 201996.1
Oct - December 201998.6

Percentage of building warrants issued within 6 days

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DatesPercentage issued within 6 days
April - June 201188.1
July - September 201189.1
October - December 201178.5
January - March 201283.2
April - June 201293.1
July - September 201292.1
October - December 201293.3
January - March 201397
April - June 201395.5
July - September 201394.0
October - December 201391.3
January - March 201493.3
April - June 201491.1
July - September 201496.4
October - December 201490.8
January - March 201596.8
April - June 201592.7
July - September 201593.9
October - December 201597.6
January - March 201691.5
April - June 201688.7
July - September 201692.9
Oct - December 201695.1
Jan - Mar 201792.6
April - June86.7
July - September 2017100
October - December 201788.8
Jan - Mar 201898.4
Apr - Jun 201893.8
July - Sept 201895.5
October - December 2018100
Jan - Mar 201998.8
April - June 201998.1
July to September 201993.3
Oct to December 201994.3

Percentage of completion certificates issued within 3 days

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DatesPercentage issued within 3 days
April - June 201192.8
July - September 201195.4
October - December 201191.1
January - March 201293.9
April - June 201298.2
July - September 201295.0
October - December 201298.8
January - March 201393.9
April - June 201399.3
July - September 201399.6
October - December 201396.6
January - March 201499.2
April - June 201499.5
July - September 201499.1
October - December 2014100
January - March 2015100
April - June 201597.6
July - September 201598
October - December 2015100
January - March 2016100
April - June 2016100
July - September 201699.3
Oct - December 2016100
Jan - Mar 201798.6
April - June 201799.5
July - September 2017100
October - December 201797.8
Jan - Mar 201898.9
Apr - Jun 2018100
July - Sept 2018100
October - December 2018100
Jan - Mar 2019100
April - June 2019100
July - September 2019100
Oct - December 2019100

Average number of days to respond to a request for a completion certificate

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DatesAverage number of days to respond
April - June 20112.6
July - September 20112.5
October - December 20112.2
January - March 20122.1
April - June 20122.2
July - September 20122.1
October - December 20122.0
January - March 20132.0
April - June 20131.6
July - September 20131.5
October - December 20131.7
January - March 20141.4
April - June 20141.7
July - September 20142.7
October - December 20141.7
January - March 20151.4 
April - June 20152.4
July - September 20151.9
October - December 20151.9
January - March 20161.9
April - June 20162.5
July - September 20162.2
Oct - December 20161.9
Jan - Mar 20172.2
April - June 20172
July -- September 20172
October - December 20173
Jan - Mar 20182.7
Apr - Jun 20182.5
July - Sept 20182.5
October - December 20182.2
Jan - Mar 20192.2
April - June 20192.1
July - September 20192.3
Oct - December 20192.6

Percentage of applicants providing feedback who were either satisfied or very satisfied with our service

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DatesPercentage who were satisfied or very satisfied
April - June 2011100
July - September 201195
October - December 2011100
January - March 201292.3
April - June 2012100
July - September 2012100
October - December 201297
January - March 2013100
April - June 2013100
July - September 201393.8
October - December 2013100 
January - March 201494.1
April - June 2014100
July - September 2014100
October - December 201493.8
January - March 2015100
April - June 201591.7
July - September 2015100
October - December 2015100
January - March 2016100
April - June 2016100
July - September 2016100
Oct - December 2016100
Jan - Mar 2017100
April - June 2017100
July - September 2017100
October - December 2017100
Jan - Mar 2018100
Apr - Jun 2018100
July - Sept 2018100
October - December 2018100
Jan - Mar 2019100
April - June 2019100
July - September 2019100
Oct - December 2019100