New 'on hold' music wanted for Customer Service Centre

The time has come for us to refresh the music played down the telephone line when people are on hold with our Customer Service Centre – and ideally we want it to be music created by a resident of Argyll and Bute.

While we strive not to keep anyone on hold at all, there are busy times when callers may need to wait for their call to be answered. We’d like to hear from local musicians and composers who would be interested in having their music used for this purpose.

What we’re looking for is:

  • Instrumental music that can be enjoyed by the majority of callers
  • Composed or created by a resident/residents of Argyll and Bute
  • Music that is copyright free, or the copyright owner is happy to agree for it to be used for this purpose free of charge
  • The music file should be provided in a ‘vox’ file 64Kb A Law format

The selected music will be played whenever a caller to our Customer Service Centre is put on hold, and the writer/composer will be credited on the council website and via a social media announcement.

Our Customer Service Centre receives more than 120,000 calls every year, so your music could potentially be heard by a large audience.

If you’re interested in submitting music for consideration, please send it in the correct file format to by 31 October 2018.

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