You can send text enquiries or requests for service to us on 07860 023933.
Text messages can only be 160 characters long, so try and keep your request short to avoid paying for multiple texts
Texts are charged at your network’s standard rate.
If we can text you an answer to your question, we will. However if the answer is complex we will call you back on the phone that was used to send the text and explain the answer in more detail or leave you a voice message.
Text enquiries will be dealt with between 9am – 5pm Monday to Friday, text enquiries sent outside these hours will be dealt with as soon as possible the next working day.
Text enquiries are useful for reporting or requesting less complex things such as potholes, opening times etc. More complex enquiries can be sent using our Contact Us form or by calling our customer service centre (numbers below)
Phone Us
Customer service agents are available from 9am - 5pm, Monday to Friday.
| Service | Telephone |
|---|---|
| Council Tax | 01546 605511 |
| Benefits | 01546 605512 |
| Roads and Lighting Faults | 01546 605514 |
| Car Parking Fines and Faults | 01546 605514 |
| Domestic Special Uplifts and Bins | 01546 605514 |
| Domestic Bin Uplift Issues | 01546 605514 |
| Abandoned Vehicle and Fly Tipping | 01546 605514 |
| Dog Fouling and Dog Control | 01546 605514 |
| Pest Control | 01546 605514 |
| Payments | 01546 605515 |
| Complaints | 01546 605516 |
| Social Care and Blue Badges | 01546 605517 |
| Switchboard/General Enquiries | 01546 605522 |
| Homelessness | 01631 567926 |
| Press Enquiries | 01546 604405 |
| Planning | 01546 605518 |