Privacy Policy

On these pages you will find details of Argyll and Bute Council's Privacy Policy - how we collect information and what we do with it.

Terms and Conditions

On these pages you will find details of Argyll and Bute Council's Privacy Policy- how we collect information and what we do with it.

You can read our Disclaimer which relates to content on the Argyll and Bute Council Web site and on Web sites we may link to, but do not operate.

You can also view our Copyright Statement - this relates to information on this site and our policy on reproducing any of that information.

If you want to see how the Council treats any information you submit via this Web site, please view our Data Protection statement.

Privacy Policy

This Web site is operated and controlled by Argyll and Bute Council. Its head office is located at: Kilmory, Lochgilphead, Argyll and Bute, PA31 8RT

In terms of the Data Protection Act 1998, Argyll and Bute Council is the data controller of personal data (information relating to identifiable living individuals) collected or obtained by or through this Web site.

Personal data collected through this Web site will processed in accordance with the  Data Protection Act 1998.

Argyll and Bute Council is registered under the Data Protection Act 1998 and as a data controller (notification number Z5909574), the register entry can be inspected at the Information Commissioners Website.

Use of cookies by Argyll and Bute Council

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

We use Google Analytics to analyse the use of our website and help us create a more useful and easy to use site.  Google Analytics uses several small text files called 'cookies' which are saved on your computer, to collect standard internet log information and visitor behaviour.  The data collected is completely anonymous and does not store any personal details.

The information, collected by Google through the use of the cookie (including your IP address), is used to analyse how visitors make use of the website and allows Argyll and Bute Council to gather statistical information such as website activity, visitor numbers, popular pages etc.

If you would like to opt out of being tracked by Google Analytics you can use the Opt out tool at:  http://tools.google.com/dlpage/gaoptout.

Instructions for blocking cookies using browser settings:
Internet Explorer 7 and 8
Firefox
Safari
Chrome
Opera

If you would like to know more about cookies, including how to control and delete them, visit www.aboutcookies.org.

Online Bookings and Payments

Argyll and Bute Council has taken steps to ensure your information is unreadable as it is sent across the internet through the use of strong encryption technology. The Council uses Capita Business Solutions PLC, a leading UK Payments Service Provider to process
your Payment Card details. The Council do not store your Payment Card details and no member of Council staff will have access to your Payment Card information processed by Capita. For more detailed information about security of your information, Please read the Further Security Advice below.  

The information provided on this website is believed to be accurate at the time of writing but the Council accepts no liability for the contents and anyone relying on these contents does so at their own risk. Nothing on this website is to be construed as binding the Council or constituting an offer on behalf of the Council.

This privacy policy only covers the Argyll and Bute Council Website at www.argyll-bute.gov.uk Links within this site to other websites are not covered by this policy and individuals should check the terms of the privacy policy of those other sites for their terms. Argyll and Bute Council is not responsible for the content of external Web sites.

Any changes to this Privacy Policy will be posted on this Web site.

Summary of Terms

Browser

Used to locate and display Web pages via a software application. The most popular ones are Microsoft Internet Explorer and Netscape Navigator.

 IP (Internet Protocol)

All networks connected to the internet speak IP, the technical standard which allows data to be transmitted between two devices.
TCP/IP (Transmission Control Protocol/Internet Protocol) is responsible for making sure messages get from one host to another and
that the messages are understood.

IP Address

If you are connected to the Internet you have one, for example it may look something like this 198.184.98.9

Web Server

Delivers (serves up) web pages to your computer.

Disclaimer

Argyll and Bute Council makes no warranties, representations or undertakings about:-

• any of the content of this Web site (including, without limitation, the quality, accuracy,
  completeness or fitness for any particular purpose of such content); or
• any content of any other Web site referred to or accessed by hypertext link
  through this Web site ("third party site")

Read our Copyright Statement
View our Privacy Policy
See our Data Protection Statement

Copyright

Unless otherwise specified, the contents of these pages are copyright © Argyll and Bute Council 2005.
You may download to a local hard disk and print extracts from this Web site for your personal use. You may also re-copy downloaded extracts to others provided you do not do so for profit. Reproduction of part or all of the contents in any form is prohibited unless for personal use. None of the content of this Web site may be copied or otherwise incorporated into or stored in any other Web site, electronic retrieval system, publication or other work in any form (whether a hard copy, electronic or other).

The Ordnance Survey mapping included within this web site is provided by Argyll and Bute Council under licence from the Ordnance Survey in order to fulfil its public function to publicise and provide directions/information to the local public. Persons viewing this mapping should contact Ordnance Survey copyright for advice where they wish to licence Ordnance Survey mapping/map data for their own use.
For the avoidance of doubt, framing of this site or any part of it is not permitted without express permission.

Read our Disclaimer Notice
View our Privacy Policy
See our Data Protection Statement

Data Protection Statement

Data Protection Act 1998

The Data Protection Act 1998 (DPA) regulates the processing of personal data, that is information about and relating to, living
identifiable individuals.

As a data controller, Argyll and Bute Council is obliged to ensure that all processing of personal data is carried out in accordance with this legislation. These obligations are met by compliance with the eight data protection principles laid down in the DPA and
ensuring that all processing is notified to the Information Commissioner. Further information may be found by visiting the Information Commissioners Website.

Fair Processing Notice

Who may process your personal data?
The information which you provide on this website may be processed by Argyll and Bute Council or our agents, as data controller for any of the purposes specified in our registration above.  Capita business solutions  PLC may process financial information supplied by you in accordance with their contract with this council.

What will your personal data be used for?
The personal data that you provide will generally  be used to in order to progress or improve service delivery, or to fulfil the councils statutory obligations e.g. to process your notification of a change of address.  The information may also be used for other legitimate purposes e.g. housing and benefits administration.

Will the Council use your personal data for any other purpose?
The Council is under an obligation to manage public funds properly. Accordingly, the information that you provide may be used to ensure all sums due to the Council are paid timeously, e.g. by identifying persons who are non-payers of Council Tax and to improve uptake of benefits.  It may also be used to notify or consult you in relation to  changes in services

Will the Council disclose your personal data to anyone else?
Where permitted by law, or where your consent has been obtained, information may be shared with other Councils, governmental and quasi-governmental bodies.  By completing and submitting this form you consent to the use of your personal data including, where appropriate, sensitive personal data.

Access
You have a right to apply for a copy of the information we hold about you, and to have any inaccuracies corrected.  The set fee (where applicable) will be charged.
Should you wish to exercise this right, your request must be made in writing to the Data Protection Officer, Argyll & Bute Council, Kilmory, Lochgilphead, PA31 8RT.

Read our Disclaimer Notice
View our Privacy Policy
See our Copyright Notice Statement

Further Security Advice

Parts of this site and the Capita Payment site use very strong encryption technology (128 bit SSL) to ensure that all of the data you enter is unreadable as it is transported across the internet. To reassure you that you are connected to a secure server, examine the web page address line (URL) at the top of the Leisure Bookings webpage which begins "https:" (rather than "http:"). This confirms your connection to a secure server. You will also see a small yellow padlock on the bottom right of your screen if you are using Internet Explorer, or a key if you are using Netscape. Details of the Councils encryption certificate can be viewed by clicking on the padlock / key.

Browser CompatibilityYou will only be able to use these facilities if your browser can support 128 bit encryption. Older versions of browsers may not be able to support 128 bit encryption. If you see an error message or a message that says the page cannot be found, then your browser might not support this level of protection. You will need to upgrade your security to 128 bit if this is the case. There is an easy way to check if your browser supports 128 bit encryption:

If you use Internet Explorer:

• From the top menu, click on Help.
• From the drop down menu, select About Internet Explorer.
• The information displayed for Cipher Strength is the encryption level (i.e. Cipher Strength: 128-bit).
• If it does not say 128-bit, then you do not have a browser with 128-bit encryption.

The latest Internet Explorer encryption software can be downloaded free from Microsoft Internet Explorer High Encryption Pack download page

.Internet Explorer Users (Mac):

• Select the Apple menu from the top of the screen.
• The information displayed for the Cipher Strength is the encryption level.
• If it does not say 128-bit, then you do not have a browser with 128-bit encryption.

The latest Internet Explorer encryption software can be downloaded free from Microsoft Internet Explorer High Encryption Pack download page

Secure Sockets Layer (SSL)

A key feature of transmission of sensitive data between the Council and it's Customers will be the incorporation of 128 bit Secure Socket Layer (SSL) encryption services. SSL is the standard encryption technology used in e-commerce today to transmit sensitive data over TCP/IP - the communications protocol used on the Internet between computers. SSL provides:
Data Encryption - using 128 bit public key encryption mechanisms to ensure secure transmission of data between a customer and the server on which data is being collected;

• Server Authentication - The Customer can be assured that the server with which they are communicating with has appropriate certification which is both current and is genuine, having been issued by a recognised certificate authority (Verisign). i.e. the transaction details are being sent to who they think they are sending it to;
• Message Integrity - SSL contains features for detecting any attempt to tamper with the data while in transit;

SSL provides an assurance of security and data integrity during the transmission of data between the Customer, the Payment Service Provider and the Council during online leisure bookings and payment.