Winter Service Policy - Section 3 - Who does what

Published: 11 September 2025

3. Management Arrangements

  1. The Executive Director with responsibility for Roads and Infrastructure Services is responsible for implementing the Council’s Winter Service Policy.

  2. The Head of Road and Infrastructure Services has overall responsibility for ensuring that the Council’s winter maintenance activities are carried out in line with the Council’s Winter Service Policy.

  3. The Network and Standards Manager is responsible for the appointment of a Weather Service Provider (forecaster), collection of winter management and weather data. The provision and maintaining of salt stocks, preparation and collation of rotas for on-call Managers, Area Supervisors and teams of Operatives and for communications.

  4. The Operations Manager is responsible for the day to day delivery of the Council’s winter service policy, the appointment of appropriate staff as Winter & Duty Managers, Supervisors and sufficient Operatives to deliver the policy. The maintenance of appropriate depots and salt stores to allow the efficient delivery of the Policy and in conjunction with the Fleet Manager, provision and maintenance of a fleet of winter capable vehicles in these depots.

  5. The appointed Winter Manager on duty is responsible for consulting with the on-call Duty Manager and approving the draft winter plan of action together with any subsequent updates to that plan produced after review of conditions.

  6. Duty Managers are responsible for analysing forecast data, liaising with the forecast provider and producing the daily winter maintenance action plan and gaining approval from the Winter Manager. They will ensure that the daily winter maintenance action plan is submitted to local areas for action by 15:00 hrs each day. They will monitor the weather information and make any changes to the action plan as conditions require.

  7. The Operations Manager will ensure that the appointed staff in their areas are aware of and understand the strategies and priorities as stipulated. On receiving the Duty Manager’s approved daily winter action plan they will ensure, through the Area Winter Supervisor, that the plan is correctly implemented. They will ensure, wherever practicable, that adequate resources are available to fully undertake the Council’s Winter Service Policy.

  8. Discussions will take place between Senior Management to monitor performance, at regular meetings. Any problems highlighted by the Duty Managers will be resolved at local level, where possible. Duty Managers will be relieved by other Area Office staff, from any local management responsibilities, during their weekly duty requirements.

  9. Provision of the Winter Service on Council roads will normally run from the nearest Friday to the 1st November through to 15th April each season. However, this period may be extended, at either end, to accommodate prevailing weather conditions.

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