Re-opening of service points

The Scottish Government’s Strategic Framework Roadmap allows public services to re-open in public buildings where the council area protection level is 1 or lower. Our Service Points to are now open to walk up customers on a no appointment needed basis. Initially Service Points have re-opened on a part time basis as follows:

Service Point Location

Opening Hours

Helensburgh Service Point, Civic Centre, 38 East Clyde Street.

9am – 12 noon

Dunoon Service Point, Ellis Lodge, 5. Argyll Road.

9am – 12 noon

Lochgilphead Service Point, 1A. Manse Brae.

9am – 12 noon

Campbeltown Service Point, Burnet Building, St. John Street.

9am – 12 noon

Oban Service Point, Municipal Buildings, Albany Street.

9am - 12 noon

Islay Service Point, Jamieson Street, Bowmore.

9am - 12 noon

Mull Service Point, Breadalbane Street.

9am – 12 noon

Rothesay Service Point, Eaglesham House, Mount Pleasant Road.

9am – 12 noon

Tiree Service Point, The Business Centre, Crossapol.

1.30 - 4.15pm

Colonsay Service Point and Jura Service Points are managed by Island Community Groups and will also re-open on 2nd August.

9.30am – 12:30pm

Customers are required to wear face masks on council premises, unless medically exempt for their own protection and that of our staff. You are asked to adhere to the covid related precautions that will be in place at service points such as social distancing, Test and Protect signing-in and use of hygiene / hand cleaning etc. If you believe your enquiry will take some time to resolve e.g. it involves copying of many documents, you should make an appointment to speak to an adviser. This will help to minimise queuing and provide a better service. Appointments can be arranged by calling our Registration Number on 01546 605521.

The following limitations to service should also be noted:

  • Only cashless card payments can be made at Service Points, which no longer have cash handling facilities. Cash payments can be made at local Paypoints and Post Offices.
  • Service Point toilets will not be open to the public due to restricted cleaning services in offices, which still remain closed to all but essential staff.
  • Public rooms in service points are not available for hire at present.

We continue to encourage customers to minimise use of face to face services where possible by using our comprehensive range of online services wherever possible: