Quarterly complaints figures - FQ 1 2020/21 - April - June

Quarterly complaints figures

Department Stage 1 complaints Responded to within timescale Upheld Partially upheld Not upheld Stage 2 complaints Responded to within timescale Upheld Partially upheld Not upheld
Chief Executives                    
Directorate 0 0 0 0 0 0 0 0 0 0
Community Development & Planning 0 0 0 0 0 0 0 0 0 0
Financial Services 3 3 0 0 3 0 0 0 0 0
Total 3 3 0 0 3 0 0 0 0 0
% within timescale 100%         -        
Development & Infrastructure                    
Directorate 0 0 0 0 0 0 0 0 0 0
Development & Economic Growth 4 4 0 0 4 4 4 0 2 2
Roads and Infrastructure 44 39 6 9 29 6 3 2 2 2
Customer Support 0 0 0 0 0 0 0 0 0 0
Total 48 43 6 9 33 10 7 2 4 4
% within timescale 90%         70%        
Customer Services                    
Directorate 0 0 0 0 0 1 1 0 0 1
Legal & Regulatory  0 0 0 0 0 2 1 1 0 1
Commercial Services 0 0 0 0 0 0 0 0 0 0
Education 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 3 2 1 0 2
% within timescale -         67%        
Live Argyll                    
Live Argyll 1 0 0 0 0 0 0 0 0 0
Total 1 0 0 0 0 0 0 0 0 0
                     
Overall totals 52 46 6 9 36 13 9 3 4 6
% within timescale 88%         69%        
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