Quarterly complaints figures - FQ 1 2020/21 - April - June

Department	Stage 1 complaints	Responded to within timescale	Upheld	Partially upheld	Not upheld	Stage 2 complaints	Responded to within timescale	Upheld	Partially upheld	Not upheld
Chief Executives
Directorate	0	0	0	0	0	0	0	0	0	0
Community Development & Planning	0	0	0	0	0	0	0	0	0	0
Financial Services	3	3	0	0	3	0	0	0	0	0
Total	3	3	0	0	3	0	0	0	0	0
% within timescale	100%					-
Development & Infrastructure
Directorate	0	0	0	0	0	0	0	0	0	0
Development & Economic Growth	4	4	0	0	4	4	4	0	2	2
Roads and Infrastructure	44	39	6	9	29	6	3	2	2	2
Customer Support	0	0	0	0	0	0	0	0	0	0
Total	48	43	6	9	33	10	7	2	4	4
% within timescale	90%					70%
Customer Services
Directorate	0	0	0	0	0	1	1	0	0	1
Legal & Regulatory	0	0	0	0	0	2	1	1	0	1
Commercial Services	0	0	0	0	0	0	0	0	0	0
Education	0	0	0	0	0	0	0	0	0	0
Total	0	0	0	0	0	3	2	1	0	2
% within timescale	-					67%
Live Argyll
Live Argyll	1	0	0	0	0	0	0	0	0	0
Total	1	0	0	0	0	0	0	0	0	0

Overall totals	52	46	6	9	36	13	9	3	4	6
% within timescale	88%					69%

Services