Quarterly complaints figures - FQ 1 2020/21 - April - June

DepartmentStage 1 complaintsResponded to within timescaleUpheldPartially upheldNot upheldStage 2 complaintsResponded to within timescaleUpheldPartially upheldNot upheld
Chief Executives          
Directorate0000000000
Community Development & Planning0000000000
Financial Services3300300000
Total3300300000
% within timescale100%    -    
Development & Infrastructure          
Directorate0000000000
Development & Economic Growth4400444022
Roads and Infrastructure4439692963222
Customer Support0000000000
Total48436933107244
% within timescale90%    70%    
Customer Services          
Directorate0000011001
Legal & Regulatory 0000021101
Commercial Services0000000000
Education0000000000
Total0000032102
% within timescale-    67%    
Live Argyll          
Live Argyll1000000000
Total1000000000
           
Overall totals52466936139346
% within timescale88%    69%