Argyll and Bute’s Welfare Reform Working Group (WRWG) won the best Scottish entry at the Institute of Revenues, Rating and Valuation (IRRV) Association Performance Awards recently – for Excellence in Partnership Working.
The group was recognised for successfully delivering the ‘Universal Support Delivered Locally’ trial - providing vulnerable customers in Argyll and Bute with the necessary support to improve their digital skills and manage their finances in preparation for the implementation of the Universal Credit.
Councillor Dick Walsh, Policy Lead for Customer Support, said:
“This project demonstrated the real benefits of social, private and third sector service providers working in partnership to improve the community we live in. The trial helped to identify individuals and households who required support but who would otherwise not have been known to the Council.”
“Much has been achieved in terms of customer identification and increased customer engagement and the award is well-deserved.”
The WRWG is a partnership involving Argyll and Bute Council’s Revenue and Benefits, Housing, Adult Literacy and Learning services; the Department for Work and Pensions; Argyll Community Housing Association; Carr Gomm; HELP Limited (Dunoon); Kintyre Youth Enquiry Service and Argyll and Bute Citizens Advice.
The group’s submission will now go forward to the IRRV national awards - with winners being announced at the association’s Annual Conference next month.