The council’s planning and regulatory services team are launching a new customer service charter aimed at improving standards. The charter explains what standards of service you can expect depending on how you contact the service and the nature of your request.

All customers can expect to access the service they need or receive an answer to their query the first time they contact us. The team wants to avoid unnecessary form filling, asking for information that has already been given or needlessly passing the query to colleagues or other organisations.

The charter is also available in Gaelic and can be found in the council’s area offices, customer service centres and on our website.

Chair of the Planning, Protective Services and Licensing Committee Councillor Sandy Taylor said, “The new customer service charter gives a clear outline of what the people of Argyll and Bute can expect when they get in touch with the planning and regulatory services team.

“I would encourage anyone dealing with the team to have a close look at the charter to see what standards we have set and what can you expect from us. I very much welcome this document which reflects the team’s commitment to delivering a quality service for their customers.”

For full details of the charter log on to http://www.argyll-bute.gov.uk/planning-and-environment/planning-and-regulatory-services-customer-service-charter

To contact planning and regulatory services http://www.argyll-bute.gov.uk/planning-and-environment/planning-and-building-standards-contacts