Issue - meetings
CORPORATE COMPLAINTS - ANNUAL REPORT 2017/18
Meeting: 18/12/2018 - Audit and Scrutiny Committee (Item 10)
10 CORPORATE COMPLAINTS - ANNUAL REPORT 2017/18 
PDF 87 KB
Report by Executive Director of Customer Services
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Additional documents:
- Corporate Complaints Appendix 1, item 10
PDF 3 MB
- Corporate Complaints Appendix 2, item 10
PDF 55 KB
Minutes:
The Committee gave consideration to a report providing information on how the Council has dealt with complaints during the period between 1 April 2017 and 31 March 2018 and performed against the statutory indicators which have been agreed between the Scottish Public Services Ombudsman (SPSO) and the Local Authorities Complaint Handlers Network.
Decision:
The Audit and Scrutiny Committee agreed to endorse the content of the report.
(Reference: Report by Executive Director of Customer Services, dated 18 December 2018, submitted)
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