Issue - meetings

CHANGE TO THE PROVISION OF CONSUMER ADVICE IN SCOTLAND

 

 

Meeting: 18/04/2012 - Planning, Protective Services and Licensing Committee (Item 9)

9 CHANGE TO THE PROVISION OF CONSUMER ADVICE IN SCOTLAND pdf icon PDF 59 KB

Report by Regulatory Services Manager

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Minutes:

Consideration was given to a report advising Members of the changes to the provision of consumer advice which, as a result of UK Government changes, has resulted in the consumer advice services being transferred from Consumer Direct’s Hotline to the new Citizens Advice consumer service.

 

Decision

 

Noted the changes to the provision of consumer advice, and affirmed the decision made to enter into the new data sharing arrangements with Citizens Advice nationally which are required to facilitate an effective service to consumers within Argyll and Bute who will still be able to access the service unchanged.

 

(Reference: Report by Regulatory Services Manager dated March 2012, submitted)

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