Issue - meetings

Presentation by Area Service Manager, West Region, Scottish Ambulance Service

The group gave consideration to a presentation from the Area Service Manager for the West Region.  Mr Benton provided an overview of the increasing demand for the Scottish Ambulance Service.  He outlined the different services provided and gave a breakdown of calls received in 2021 which were dealt with by 7,000 staff and 1,200 volunteers.  Mr Benton outlined the new triage system in place for responding to calls, together with hospital turnaround times.  He advised of the next steps in ensuring investment in staff to improve wellbeing; enabling people to receive the highest quality of care; working alongside communities to improve population health; making shared decisions with people to support self-management and embracing data and technology to add value to the services already provided. 

Discussion took place in respect of ambulance provision on the islands; difficulties in dealing with the call centre and multi-agency working.

Decision

The Mid Argyll, Kintyre and the Islands Area Community Planning Group considered and noted the information provided.

(Reference:  Presentation by Area Service Manager, West Region, Scottish Ambulance Service, submitted)