Issue - meetings

The Group considered an update from Jen Broadhurst, Argyll and Bute Citizens Advice Bureau (CAB). The update highlighted an increased number of queries to the service, with a particular rise in queries relating to the increasing cost of living and debt, specifically energy debt. It was noted that this had resulted in additional funding being obtained for the employment of a part-time energy debt specialist to increase the debt support provided.

The update also included information relating to an increase in clients seeking support to avoid eviction following the confirmed resumption of face-to-face sessions by Her Majesty’s Court & Tribunals Service; an increase in complex client issues and clients suffering from mental health concerns; attempts to seek funding to assist vulnerable clients; the commencement of the Spring 2022 Adviser Training Programme; and research which had been carried out in relation to the private housing market across Argyll and Bute.

Jen highlighted that offices had re-opened, however many people were still choosing to engage with advisers virtually. She highlighted that the CAB were continually looking for volunteers, particularly in light of the increase in demand for services. It was noted that the CAB were celebrating their 20^th anniversary next week, and were hosting a small celebration in Arrochar for volunteers and staff.

Jen encouraged partners to engage with an ongoing consultation exercise to review the work of the CAB. Jennifer Dryden advised that she would be happy to share the consultation through the Living Well Network following the meeting.  

Decision

The Mid Argyll, Kintyre and the Islands Area Community Planning Group considered and noted the information provided.

(Reference: Report by Jen Broadhurst, Bureau Manager, Argyll and Bute Citizens Advice Bureau, submitted)