Issue - meetings

The Group considered an update from Jen Broadhurst, Argyll and Bute Citizens Advice Bureau (CAB). The update highlighted an increased number of queries to the service, with a particular rise in queries relating to debt, specifically energy debt. It was noted that this had resulted in additional funding being obtained for the employment of a part-time energy debt specialist and to increase the debt support provided.

The update also included information relating to an increase in clients seeking support to avoid eviction following the confirmed resumption of face-to-face sessions by Her Majesty’s Court & Tribunals Service; an increase in complex client issues and clients suffering from mental health concerns; attempts to seek funding to assist vulnerable clients; the commencement of the Spring 2022 Adviser Training Programme; an ongoing consultation exercise to review the work of the CAB; and research which had been carried out in relation to the private housing market across Argyll and Bute.

Jen encouraged partners to signpost anyone who may require support to the CAB and discussion took place around the ways in which the service could be accessed by those in rural communities. It was highlighted that the CAB would welcome any volunteers who may wish to undertake training to become an adviser.

Decision

The Bute and Cowal Area Community Planning Group considered and noted the information provided.

(Reference: Report by Jen Broadhurst, Argyll and Bute Citizens Advice Bureau, submitted)