Issue - meetings

Report by Executive Director with responsibility for Customer Support Services

The Committee gave consideration to the Area Report and Scorecard for Financial Quarter 3 2021/22 (October to December 2021) which illustrated the agreed performance measures.

Decision

The Oban, Lorn and the Isles Area Committee:- 

1.    Noted the performance and supporting commentary as presented.

2.    Noted that upon receipt of the Quarterly Performance Report, the Area Committee could contact either the responsible named officer or the Performance and  Improvement Officer with any queries.

3.    Noted that work is ongoing and to respond to the Performance and Improvement Officer with requests or comments regarding the layout and format of the Performance Report and Scorecard. 

4.    Noted the requirement to amend the current report template and Scorecard.

5.    Agreed that an amended report template and Scorecard are electronically circulated to Members for information and approval to meet the FQ4 2021/22 reporting deadline.

6.    Agreed to end the production and circulation of the supplementary images of the Scorecard by Corporate Outcome images. 

(Reference:  Report by Executive Director with responsibility for Customer Support Services, dated 10 March 2022, submitted)