Issue - meetings
Corporate Complaints Annual Report 2019/20 - TO FOLLOW
Meeting: 14/09/2021 - Audit and Scrutiny Committee (Item 18)
18 Corporate Complaints - Annual Report 2020-21 
PDF 103 KB
Report by Executive Director with responsibility for Legal and Regulatory Support
:
Additional documents:
- Annual Complaints Report 2020-21 V0.2, item 18
PDF 9 MB
- Appendix 2 - Themes Breakdown V0.2, item 18
PDF 214 KB
Minutes:
The Committee gave consideration to a report providing information on how the Council has dealt with complaints during the period between 1 April 2020 and 31 March 2021 and performed against statutory indicators, which have been agreed between the Scottish Public Services Ombudsman (SPSO) and the Local Authorities Complaint Handlers Network.
Decision
The Audit and Scrutiny Committee agreed to note the content of the report.
(Reference: Report by Executive Director with responsibility for Legal and Regulatory Support, dated 24 August 2021, submitted)
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