Issue - meetings

Report by Executive Director with Responsibility for Customer Support Services

The Committee considered the Area Scorecard report for Financial Quarter 2 of 2021-2022 (July to September 2021), which illustrated the agreed performance measures.

Decision

The Helensburgh and Lomond Area Committee:

1.    noted and considered the performance and supporting commentary as presented in the report;

2.    noted that upon receipt of the Quarterly Performance Report the Area Committee Members could contact either the Responsible Named Officer or the Performance Improvement Officer with any queries; and

3.    noted that work was ongoing and to respond to the Performance Improvement Officer with requests or comments regarding the layout and format of the Performance Report and Scorecard.

(Reference: Report by Executive Director with responsibility for Customer Support Services, dated 17^th December 2021, submitted)

Report by Executive Director with Responsibility for Customer Support Services

The Committee considered the Area Scorecard report for Financial Quarter 1 of 2021-2022 (April-June 2021), which illustrated the agreed performance measures.

The Committee Manager provided a further update in relation to street lighting targets on behalf of the Network and Standards Manager, noting that the electrician for the area would shortly be undertaking training to allow him to work on street lights and this should result in improved statistics in due course.

Decision

The Helensburgh and Lomond Area Committee:

1.    agreed the proposed presentation of dog fouling data commentary as detailed at section 1.3. of the report;

2.    noted and considered the performance and supporting commentary as presented in the report;

3.    noted that upon receipt of the Quarterly Performance Report the Area Committee Members could contact either the Responsible Named Officer or the Performance Improvement Officer with any queries; and

4.    noted that work was ongoing and to respond to the Performance Improvement Officer with requests or comments regarding the layout and format of the Performance Report and Scorecard.

(Reference: Report by Executive Director with responsibility for Customer Support Services, dated 16 September 2021, submitted)

Report by Executive Director with Responsibility for Customer Support Services

The Committee gave consideration to a report presenting the Area Report and Scorecard for Financial Quarter 4 2020/21 (January-March 2021), which illustrated the agreed performance measures.

Decision

The Helensburgh and Lomond Area Committee agreed:

1. to note the performance presented on the Scorecard and supporting commentary;
2. that upon receipt of the Quarterly Performance Report the Area Committee contact either the Responsible Named Officer or Sonya Thomas with any queries; and
3. to note that work is ongoing and to respond to Sonya Thomas with requests or comments regarding the layout and format of the Report and Scorecard.

(Reference: Report by Executive Director with Responsibility for Customer Support Services, dated 17 June 2021, submitted)

Report by Executive Director with Responsibility for Customer Support Services

The Committee considered the Area Scorecard report for Financial Quarter 3 of 2020-2021 (October-December 2020) which illustrated the agreed performance measures.

Decision

The Helensburgh and Lomond Area Committee;

1.    noted the performance presented on the Scorecards and supporting commentary;

2.    noted that upon receipt of the quarterly performance reports the Area Committee Members could contact either the Performance Improvement Officer or the responsible named officer with any queries; and

3.    noted that work was ongoing and to respond to the Performance Improvement Officer with requests or comments regarding the layout and format of the report and scorecard.

(Reference: Report by Executive Director with responsibility for Customer Support Services dated 25 March 2021, submitted)