Issue - meetings
Corporate Complaints Annual Report 2019/20 - TO FOLLOW
Meeting: 22/09/2020 - Audit and Scrutiny Committee (Item 19)
19 Corporate Complaints Annual Report 2019/20 
PDF 283 KB
Report by Executive Director with responsibility for Legal and Regulatory Support
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Additional documents:
- Corporate Complaints - Annual Report Appendix 1, item 19
PDF 3 MB
- Corporate Complaints - Annual Report Appendix 2, item 19
PDF 646 KB
Minutes:
The Committee gave consideration to a report providing information on how the Council has dealt with complaints during the period between 1 April 2019 and 31 March 2020 and performed against the statutory indicators which have been agreed between the Scottish Public Services Ombudsman (SPSO) and the Local Authorities Complaint Handlers Network.
Decision:
The Audit and Scrutiny Committee agreed to note the content of the report.
(Reference: Report by Executive Director with responsibility for Governance, Risk and Safety, dated 22 September 2020, submitted.)
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