Issue - meetings

Report by Executive Director with responsibility for Customer Support Services

The Committee considered the Area Scorecard report for Financial Quarter 3 of 2019-2020 (October-December 2019) which illustrated the agreed performance measures.

Decision

The Oban, Lorn and the Isles Area Committee;

1.    noted the performance presented on the Scorecard and supporting commentary;

2.    agreed to the removal of the Positive Destinations success measure and the inclusion of the Participation in a Positive Destination measure;

3.    noted that upon receipt of the quarterly performance report the Area Committee Members could contact either the Performance Improvement Officer or the responsible named officer with any queries; and

4.    noted that work is ongoing and to respond to the Performance Improvement Officer with requests or comments regarding the layout and format of the report and scorecard.

(Reference: Report by Executive Director with responsibility for Customer Support Services dated 11 March 2020, submitted)