Issue - meetings

Report by Executive Director with Responsibility for Performance and Improvement

The Committee gave consideration to a report presenting the Area Report and Scorecard for Financial Quarter 4 2019/20 (January-March 2020) and illustrating the agreed performance measures.

Decision

The Helensburgh and Lomond Area Committee agreed:

1. to note the performance presented on the Scorecard and supporting commentary;
2. that upon receipt of the Quarterly Performance Report the Area Committee contact either the Responsible Named Officer or Sonya Thomas with any queries; and
3. to note that work is ongoing and to respond to Sonya Thomas with requests or comments regarding the layout and format of the Report and Scorecard.

(Reference: Report by Executive Director with Responsibility for Performance and Improvement, dated 17 September 2020, submitted)

Report by Executive Director with responsibility for Customer Support Services

The Committee gave consideration to a paper presenting the Area Report and Scorecard for Financial Quarter 3 2019/20 (October - December 2019) and illustrating the agreed performance measures.

Decision

The Helensburgh and Lomond Area Committee agreed:

1.    to note the performance presented on the Scorecard and supporting commentary;

2.    to the removal of the Positive Destinations success measure and the inclusion of the Participation in a Positive Destination Measure;

3.    that upon receipt of the Quarterly Performance Scorecard they contact either Sonya Thomas or the Responsible Named Officer with any queries; and

4.    to note that work is ongoing and to respond to Sonya Thomas with requests or comments regarding the layout and format of the Report and Scorecard.

(Reference: Report by Executive Director with responsibility for Performance and Improvement, dated 19 March 2019, submitted)