Decision details

UPDATE ON CUSTOMER SERVICE IMPROVEMENTS

Decision Maker: Environment, Development and Infrastructure Committee

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No

Decisions:

The Committee gave consideration to a report updating them on the progress to date with work to improve customer service in Roads and Amenity Services.  The work focused on improving proactive information, making better use of technology and streamlining the procedures for handling enquiries.

 

Decision

 

The Environment, Development and Infrastructure Committee –

 

1.    Endorsed the report and the overall approach.

 

2.    Agreed that a further report will come forward in six months.

 

(Reference:  Report by Executive Director – Development and Infrastructure Services dated 29 May 2019, submitted)

Publication date: 10/06/2019

Date of decision: 06/06/2019

Decided at meeting: 06/06/2019 - Environment, Development and Infrastructure Committee

Accompanying Documents: