Pet shop licence

Due to the Coronavirus pandemic, the Scottish Government has introduced some changes to the licensing process for some licenses, which mainly relate to the extension of timescales.

Find out more about the changes to alcohol and other licenses here

The keeping and running of a pet shop is controlled by the Pet Animals Act 1951.
No person may keep a pet shop unless they have first obtained a licence from Argyll and Bute Council. This includes all commercial selling of pet animals including pet shops and businesses selling animals over the internet.


Make an application

Completing your application

How to apply

Apply Online

You can also download the application form

If you are making your application online,  you will be directed to our online payment system when you have completed your application.
If you are sending us your application, you can send a cheque for the fee made payable to Argyll and Bute Council to the address below.

Where a licence is granted that licence and any subsequent licence will expire on the 31 December of the year to which it relates. Licences must be renewed before that date if the premises are to continue as a pet shop.

The information you supply on this form will be used for the purpose for which you have provided it, and appropriate measures are in place to protect your personal data.  A full privacy notice, which provides information about your rights under current data protection legislation and details about what will happen to your personal data can be found here:


There is an application fee of £175.05 which must be paid at the time an application is made.

Contact us

Argyll and Bute Council
Regulatory Services
PA31 8RT

For further information, please contact Environmental Health


Eligibility Criteria

Eligibility Criteria

An applicant must not be disqualified from any of the following at the time of application:


The Application ProcessThe Application Process

Before being granted a licence your premises will be inspected to make sure that certain conditions have been met, you must be able to demonstrate:

  1. That they are suitably qualified to keep animals with regard to the type and number proposed to be kept.
  2. That the animals will be kept in accommodation that is suitable in respect of construction, size, temperature lighting, ventilation and cleanliness.
  3. That animals will be adequately supplied with suitable food, drink and bedding materials and (so far as is necessary) visited at suitable intervals.
  4. That mammals will not be sold at too early an age.
  5. That all reasonable precautions will be taken to prevent the spread of infectious disease amongst the animals.
  6. That appropriate steps will be taken to protect the animals in the case of fire or other emergency, including the provision of suitable fire fighting equipment.
  7. That a register containing a description of any animal received on the premises, the animals age and sex, the date of acquisition and departure and the source from which the animals are received, and that the register will be available for inspection at all times by a licensing inspector or by a veterinary surgeon or veterinary practitioner authorised by the council.

What happens next?

We have a target date for dealing with these applications which is 28 days after receipt of the application form and the appropriate fee. If you have not heard from us within 14 days, please contact us.
You will be able to act as though your application is granted if, by the end of the 28 day period, you have not heard from us that your application has been refused.


AppealsObjections and Appeals

If you have been refused a licence or do not agree with the licence conditions imposed you may appeal to the Magistrates Courts. They may give directions regarding the licence or its conditions as it sees fit.

If you do not have a licence or do not comply with any of the conditions, you may be prosecuted, fined up to £5000 and/or imprisoned for up to 3 months, or both. If found guilty under this Act, the defendant's licence may be cancelled and they may be disqualified from keeping a pet shop for such length of time as the Court thinks fit.


We would always advise that in the event of a complaint the first contact is made with the service provider by you - preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Citizens Advice Consumer Service will give you advice or you can contact us directly. From outside the UK contact the UK European Consumer Centre.

If you wish to complain about the welfare of the animals, nuisance caused by the operation of a pet shop etc. or are one licence holder wishing to complain about another please contact us.