Planning and Building Standards customer satisfaction questionnaire

Within Planning and Building Standards, we want to continually improve the service we provide by constantly reviewing and improving what we do.

Our aim is to deliver an efficient, courteous and quality service to all our customers.

If you feel we haven't achieved this, then please tell us. We need to know, in order to put things right.

Of course, we also welcome suggestions and ideas from our customers on how you think we could improve our service delivery.

On which service are you commenting? *

Please tell us your planning or building standards application reference number (if appropriate)

Please tell us your opinion of the service you received

	Unacceptable	Poor	Acceptable	Good	Excellent
Was the manner in which your enquiry / application received:	Was the manner in which your enquiry / application received: - Unacceptable	Was the manner in which your enquiry / application received: - Poor	Was the manner in which your enquiry / application received: - Acceptable	Was the manner in which your enquiry / application received: - Good	Was the manner in which your enquiry / application received: - Excellent
Was the time taken to deal with your enquiry / application:	Was the time taken to deal with your enquiry / application: - Unacceptable	Was the time taken to deal with your enquiry / application: - Poor	Was the time taken to deal with your enquiry / application: - Acceptable	Was the time taken to deal with your enquiry / application: - Good	Was the time taken to deal with your enquiry / application: - Excellent
Was the level and quality of information and advice given:	Was the level and quality of information and advice given: - Unacceptable	Was the level and quality of information and advice given: - Poor	Was the level and quality of information and advice given: - Acceptable	Was the level and quality of information and advice given: - Good	Was the level and quality of information and advice given: - Excellent
Was the attitude of the case officer who dealt with you:	Was the attitude of the case officer who dealt with you: - Unacceptable	Was the attitude of the case officer who dealt with you: - Poor	Was the attitude of the case officer who dealt with you: - Acceptable	Was the attitude of the case officer who dealt with you: - Good	Was the attitude of the case officer who dealt with you: - Excellent
Was the overall service:	Was the overall service: - Unacceptable	Was the overall service: - Poor	Was the overall service: - Acceptable	Was the overall service: - Good	Was the overall service: - Excellent

Do you believe you have been treated fairly?

Would you like to make any further comments?

Thank you for taking the time to complete our Planning and Building Standards customer satisfaction survey. When you have finished, please press the submit button below to send us your views

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Argyll and Bute Council

Planning and Building Standards customer satisfaction questionnaire

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