Customer and Support Services - Service Purpose Overview

Customer and Support Services provides a range of first line contact facilities for council customers through a network of customer service points in all the main towns, a telephony based service and the council’s web site and carries out the registration of births, deaths and marriages. It is also responsible for collection of local taxes and administers housing benefit, discretionary housing payments, the council tax reduction scheme and the Scottish Welfare Fund. It also provides a range of services to internal council departments including provision of ICT, the Intranet Hub, creditor payments and the procurement and commissioning of goods and services.

Customer and Support Services Service Plan 2019-2022

Key Information – Customer and Support Services

The annual 2019-20 budget for Customer and Support Services is £8,339,243

Customer and Support Services has a staffing figure for 207 FTE (Full Time Equivalent)

Key Documents

Further information and documents that support the key aims of service delivery for Customer and Support Services can be found by clicking on the following links –

1. Council Annual Report 

2. Customer Service Charter

3. Best Value in Procurement

4. Procurement Strategy

5. DWP Housing Benefit - speed of processing data

Annual Performance Reviews

The Annual Performance Review is the mechanism used by the service to review the previous year’s key successes and challenges, the key improvements to meet the challenges are also identified here.

You can view the Annual Performance Review for Customer and Support Services here.