Shielding and wellbeing

Coronavirus Caring for People Helpline Service

For help with Financial; Business; Education; Registration; Social, Domestic and Medical Homecare Needs and volunteering.   Read more about this new service.

Contact us for help now;
either for yourself or on behalf of another.

Out-of-hours emergency contact details are available
01546 605524
   -  open 9am to 5pm, Mon-Fri

Please leave this line open for vulnerable people who may not be able to help themselves if you have other options.

Getting help with food


We are working with the Scottish Government, NHS and our Health and Wellbeing colleagues to ensure that people get the extra help they need during the coronavirus outbreak, especially those who have no support.

If you have received a letter from the Scottish Government asking you to stay at home for at least 12 weeks, this is known as shielding. Your details, including the contact phone number held for you by the NHS have been shared with us and a member of the council’s team will be in touch with you in the coming days to check on your welfare and needs.

When you receive the call we will make sure you know it is us calling and verify your own details by asking you for information which you will have to hand in the letter you received from the Scottish Government. The member of our team will then take further details so we can ensure you get any non-medical support you need, such as food or access to medicine.

If you have urgent medical needs you should contact your GP or NHS 111.

Our Caring for People helpline 01546 605524 is your Local Assessment Centre. The helpline is open Monday to Friday, 9am to 5pm. An online request for help form is also available

We are aware that there will be other residents who may need assistance but who are not included in the Shielding scheme. Our helpline is available for individuals living in Argyll and Bute who are self-isolating or vulnerable and whose usual support network is no longer available due to the coronavirus. The helpline will help people to access essential supplies and support. 

To find our more information about shielding see the guidance from NHS Inform

British Sign Language videos are available explaining steps you can take to help avoid infection from coronavirus (COVID-19); what to do if you think you have coronavirus (COVID-19) symptoms; self-isolation and shielding advice and helpline information.