Information for parents and carers

Return to school - August 2020

On Tuesday 11th August our teachers will return for an in-service day and pupils will begin their return on 12th August. It may be the case that, in some schools, it will be necessary to phase pupils’ return over the period of 12th to 17th August – plans are still being finalised to ensure our compliance with the guidance - but your child’s school will be in touch with you in the normal way by the end of this week in relation to the specific arrangements for your school.

Frequently asked questions about schools reopening - sent to parents and carers on 31st July 2020

Questions and answers for parents and carers of young people returning to school

Check school term dates for 2020/21 here

School transport

Information for parents and carers of children using school and public transport to travel to and from school is now available:

School transport information - 4th August 2020

This includes information for pupils travelling by bus, taxi, train, ferry and plane, on the use of face coverings, physical distancing, hand cleaning/ sanitising and other specific information for each mode of travel

Early Years

The council's early years team provides a helpline for parents, carers and providers of childcare services. This helpline will remain open from 9am until 5pm, Monday to Friday, to provide support.

If you have a query about childcare provision, ideas for learning, or simply want a chat during this unsettling time, contact the team on 01369 708 503 or email

Additional information and support from the Early Years team

Parent and Carer support line

Get in touch – the educational psychology service is here to help, if you are a concerned parent or carer you can call the parent and carer support line – please see our Educational Psychology home page for details

The phone line is available - Mondays 9.30am until 12.00 noon  Wednesdays 4.30pm until 7.00pm  Fridays 9.30am until 12.00 noon

We have also put together additional resources to help you to have conversations about Coronavirus with your child, and to direct you to sources of support and information, as well as information on accessing Child and Adolescent Mental Health Service (CAMHS) - you can find this information in the Our children, their mental health section