Coronavirus – community contacts - Helensburgh and Lomond

Last updated - 22/05/2020 - 16:38

Name of OrganisationContact Details Details of what the organisation or group can offer
ACHALorraine McGinty ACHA Welfare Rights Officer- 01546 605 907ACHA Welfare Rights Service is a free, confidential telephone service for tenants, offering help and advice on benefits.
Alzheimer Scotland24hour Dementia Helpline:
Tel:  Freephone 0808 808 3000

Dementia Advisor:
Anne-Marie King (Helensburgh & Lomond)
Tel: 07588 531 288   Email

Sue Pagan (Oban)
Tel: 01631 570 614  Email

Alzheimer Scotland Website:
Alzheimer Scotland continues to support people with dementia and their families throughout this challenging time.
If you need any help to access supports & services, need information, emotional support or are experiencing feelings of isolation and just want to talk to someone, then we will be here for you 24 hours a day. Please do not hesitate to call our 24hour free phone Dementia Helpline or contact one of our Dementia Advisors.
Arrochar Mountain Rescue07554 015191Available to asist with requests for support, up to 20 team members and 3 vehicles.
Arrochar, Succoth and Tarbet Covid 19 Vulnerable GroupTel. 01301470047   This group has been set up in the Arrochar area to provide support to those who are vulnerable by assisting with shopping, prescription collection and befriending.  For more information please contact Councillor Iain Shonny Paterson tel. 07747750627.
Arrochar, Tarbet and Ardlui Community CouncilEmail. ellen_stuart.greenwood@btinternet.comCommunity Councillor has begun to contact members of the community who may be able to help.
Cardross Community Council and Cardross CaresEmail.  
Tel. 01389 841387 (Patrick Trust) 
Tel. 01389 849329 (Rev.Maggie Macarthur)
In Cardross a new group has been set up following the Community Council meeting on Monday 16th.March. This group is called Cardross Cares and we have used 3 local facebook pages and posters in the local shops to ask folk to volunteer. We have had a tremendous response and are currently placing all names on a spreadsheet and will be putting cards through every door with the local person to call if help is needed.

We plan to start distributing cards to the village from Wednesday 25th.March and hope to have completed the task by Sunday evening. We have more volunteers than required to do this but may well need the additional folk if the numbers becoming unwell increases as predicted. We also have facilities for a buddy system and may have the ability for a friendly check telephone call as well. This may well required modification as events unfurl. The two local farm shop/nurseries at each end of the village - Ardardan and Craigend plus the Post Office have offered to make home deliveries and their telephone numbers are on our facebook pages.

To contact our group please email but if an emergency arises then we have two contact numbers .
Carr GommHelensburgh
Eileen McArthur 07827 978678
Lisa Whitehouse 07827 992918
Eileen Black 07771 997324
Helensburgh Office 01436 676240
Help with managing and applying for benefits, council tax and rent queries - No charge
Family Mediation Argyll & ButeTel. 01631 570101  
We will be available for telephone support for families. Child contact or contacting partners checking on children's well being from other partner if parties do not speak to each other. At present we are still operating child contact but this will change if nurseries and schools close.  
Garelochhead Station TrustTel. 07541 777559 (Morevain)  
Members will receive either an email or phone call asking if they need anything such as medication collected, shopping etc. or just a friendly call to make sure that they are ok. For those that are about to self-isolate or think this is a possibility, there are slips available on the entrance to the Gibson Hall. All those leaving their details will be contacted on a weekly basis. There are window notices available free in the post office and chemist for those who are self isolating.  Contact Morevain Martin and a volunteer will be sent to deal with your request.  Please note that all volunteers will have an identification card.
Generation Communities (Arrochar and Tarbet Community Development Trust)Tel. 07748 408673  
Are and will continue to be in phone contact with members who attend the group, to check in and support.
Grey Matters Active AgeingTel. 07801 566749  
Since Grey Matters Active Ageing has stopped our face to face meetings and other activities, we have organised members to form a buddy system where they keep in regular contact with one another. We will keep in contact via text and email to see if anyone needs additional telephone contact. We have increased our presence on Social Media and have set challenges, project ideas and activities for our members and followers. We are also signposting to other online activities such as music and fitness and welcome input from the wider community.
If you need any help, being it just a friendly voice, support to access food, medication and other products or any other support, please contact us on the following email:
Helensburgh and Lomond CarersTel. 01436 673444 / 670555  
They are in regular telephone contact with all carers currently registered.  Should you identify any young and/or adult unpaid carers, please refer them to us. They can self-refer on the website or by telephoning 01436 673444/ 670555
Helensburgh & Lomond Foodbank Email. 
(you can also find us on Facebook).
Will continue to provide a drop-in Foodbank on Monday & Friday mornings from 10.00am until 12 and on a Thursday evening from 6pm until 8pm at the Red Cross Hall. Also at Howie Pavilion, Rosneath on a Wednesday from 1pm until 3pm and an outreach service in Arrochar.  No referral necessary the Foodbank is for those with no food and no money to buy food. We will be limiting the number of people inside the Hall at any one time so people may have to wait outside. We are sorry we will be unable to provide tea, coffee or advice services to reduce contact time. A 'Give and Go' walk-through service is being provided to allow pick up of a pre-packed bag of non-perishable food for 3 to 5 days.
Jeans BothyTel. 01436 679718  
Text. 07542 226390   
(or visit the Jean’s Bothy Facebook, Twitter and Instagram)
Jean’s Bothy is closed but people can phone 01436 679718, text to 07542226390 or visit the Jean’s Bothy Facebook, Twitter and Instagram page as these will all continue to be managed and responded to should anyone need to get in contact. Staff are putting in place ways members can continue to stay in contact with each other, continue to access activities to support their mental health and wellbeing just through virtual/online methods instead. They are open to new referrals should anyone come across someone who could benefit from joining as a member.  They are keen to ensure members and new members are supported with their mental health through this challenging time.  
Job Centre PlusWeb. (The general advice to get any definitive updates on the situation is to check here)Job Centre Plus staff are being updated daily on changes to National guidelines to follow, offices are remaining open at present and the advice to follow in the local jobcentres as of today (17/3/20) is that they are doing what they can to limit the numbers of people coming in to only for essential interviews only i.e. New Claims.  Anyone anxious about attending a public place, displaying symptoms of Coronavirus, or having had contact with someone with Coronavirus is being advised to contact their Jobcentre / Work Coach by phone to alert them to this. Customers are being advised to phone in, if they have any queries at all and avoid coming into the office wherever possible – Universal Credit customers also have the option to journal message their Work Coach.  Customers are asked to exercise patience as this situation develops, offices are already operating at less than normal staff capacity at present, and things are changing and having to be adapted very quickly.   
Kirkmichael Community Development  
Tel.01436-675451 (Liz Simpson)  
Tel. 01436-674403 (Allan Forsyth)
Kirkmichael Community Development Group is a network of people living in Kirkmichael who give voluntarily of their time to help others.  They are offering support to the community to help with shopping, medical supplies, befriending or posting mail.
Males Tales Helensburgh Tel. 07528 570062 (John Lewis)  
(Also on Facebook)
Members have offered to provide help to the community in way they can, including driving, delivering food etc.
Marie CurieFree phone. 0800 090 2309 (Monday to Friday 8am to 6pm, Saturday and Sunday 11am to 5pm) 
If you, or someone you know, is affected by a terminal illness and concerned about coronavirus (COVID-19), our Support Line team are ready to help with the information you need when you need it.
Rhu and Shandon Community Council Fiona Hughes (01436 820848) if you live in Shandon
Kate Williams (07522 779049) if you live in Rhu     Web.
Volunteers  will collect and deliver prescriptions and essential  shopping  from local shops  to elderly and vulnerable residents in Rhu and Shandon who are self isolating.   Phone calls only accepted between 9am and 5pm Monday to Friday.
Rosslea Hall HotelTel. 01436 439955  
Rosslea Hall Hotel, Rhu, staff are offering any elderly members in the community who don't wish to venture out and need anything at all like some shopping, a prescription picked up or a hot meal to contact the hotel and the staff will help where they can. The Hotel will also be launching a Meals on Wheels service from 20/03/20.
Visiting FriendsTel. 07909167258 (Jayne Burnett)  
Visiting Friends is currently co-ordinating our current befriending volunteers and new ones to provide telephone befriending and a shopping service – we anticipate at the moment that the shopping support will be to the most vulnerable in the community, ie. Those not currently supported by friends and neighbours.
We Are Here With YouTel. 01436 640 216  
Free phone. 0800 2061460  
Webchat service.
We Are With You (formerly Addaction) offer free confidential support with alcohol, drugs or mental health.  We are currently offering telephone support and striving to keep in regular contact with service users. We will continue to keep everyone updated on the services we are offering in line with developments from government guidelines.