Quarterly complaints figures - FQ 4 2019/20 - January – March

Department

Stage 1 complaints

Responded to within timescale

Upheld

Partially upheld

Not upheld

Stage 2 complaints

Responded to within timescale

Upheld

Partially upheld

Not upheld

Chief Executives

 

 

Directorate

0

0

0

0

0

0

0

0

0

0

Community Development & Planning

0

0

0

0

0

0

0

0

0

0

Financial Services

7

4

3

1

3

2

2

0

2

0

Total

7

4

3

1

3

2

2

0

2

0

% within timescale

57%

100%

Development & Infrastructure

 

 

Directorate

0

0

0

0

0

0

0

0

0

0

Development & Economic Growth

3

2

0

0

3

6

3

1

0

5

Roads and Infrastructure

54

32

16

17

21

4

3

0

2

2

Customer Support

2

2

1

0

1

0

0

0

0

0

Total

59

36

17

17

25

10

6

1

2

7

% within timescale

61%

60%

Customer Services

 

 

Directorate

0

0

0

0

0

0

0

0

0

0

Legal & Regulatory

0

0

0

0

0

0

0

0

0

0

Commercial Services

1

1

0

1

0

1

1

0

0

1

Education

0

0

0

0

0

2

1

0

1

1

Total

1

1

0

1

0

3

2

0

1

2

% within timescale

100%

 

67%

Live Argyll

 

 

 

Live Argyll

0

0

0

0

0

0

0

0

0

0

Total

0

0

0

0

0

0

0

0

0

0

 

 

 

 

Overall totals

67

41

20

19

28

15

10

1

5

9

% within timescale

61%

67%