Services

Quarterly complaints figures - FQ 4 2019/20 - January – March

Department Stage 1 complaints Responded to within timescale Upheld Partially upheld Not upheld Stage 2 complaints Responded to within timescale Upheld Partially upheld Not upheld Chief Executives     Directorate 0

Quarterly Figures
Department Stage 1 complaints Responded to within timescale Upheld Partially upheld Not upheld Stage 2 complaints Responded to within timescale Upheld Partially upheld Not upheld
Chief Executives    
Directorate 0 0 0 0 0 0 0 0 0 0
Community Development & Planning 0 0 0 0 0 0 0 0 0 0
Financial Services 7 4 3 1 3 2 2 0 2 0
Total 7 4 3 1 3 2 2 0 2 0
% within timescale 57% 100%
Development & Infrastructure    
Directorate 0 0 0 0 0 0 0 0 0 0
Development & Economic Growth 3 2 0 0 3 6 3 1 0 5
Roads and Infrastructure 54 32 16 17 21 4 3 0 2 2
Customer Support 2 2 1 0 1 0 0 0 0 0
Total 59 36 17 17 25 10 6 1 2 7
% within timescale 61% 60%
Customer Services    
Directorate 0 0 0 0 0 0 0 0 0 0
Legal & Regulatory 0 0 0 0 0 0 0 0 0 0
Commercial Services 1 1 0 1 0 1 1 0 0 1
Education 0 0 0 0 0 2 1 0 1 1
Total 1 1 0 1 0 3 2 0 1 2
% within timescale 100%   67%
Live Argyll      
Live Argyll 0 0 0 0 0 0 0 0 0 0
Total 0 0 0 0 0 0 0 0 0 0
       
Overall totals 67 41 20 19 28 15 10 1 5 9
% within timescale 61% 67%

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