Decision details

CORPORATE COMPLAINTS - ANNUAL REPORT 2015-16

Decision Maker: Performance Review and Scrutiny Committee

Decision status: For Determination

Is Key decision?: No

Is subject to call in?: No

Decisions:

The Committee gave consideration to a report providing information on how the Council have dealt with complains during the period 1 April 2015 and 31 March 2016 and performed against the statutory indicators which have been agreed between the Scottish Public Services Ombudsman(SPSO) and the Local Authorities Complaint Handlers Network. 

 

Decision:

 

The Committee noted the contents of the report.

 

 

(Ref:  Report by Executive Director of Customer Services, dated 17 November 2016, submitted.)

Publication date: 24/11/2016

Date of decision: 17/11/2016

Decided at meeting: 17/11/2016 - Performance Review and Scrutiny Committee

Accompanying Documents: