Decision details

The Minutes of the Policy and Resources Committee held on 30 October 2014 were noted.

Arising from item 10, the Council –

1.        Endorsed the following 3 principles:

• Services will be delivered as “digital first” and customers who can will be enabled and encouraged to self-service;
• Customers who are unable to self-service will be assisted to access services so they are not disadvantaged;
• Service access, delivery and associated business processes will be re-designed to improve performance and productivity and to reflect the above two principles.

2.        Agreed the supporting draft action plans at appendices 1 and 2 to the report.