An enforcement complaint is not a complaint against the Council, Argyll and Bute Council hopes that the public will be satisfied with the planning enforcement service that is provided. In providing this service it is the Council’s sole aim to fully investigate enforcement complaints made to them with a view to resolving them in a consistent and even-handed manner.
The Council is committed to improving the planning enforcement service and dealing promptly with any failures. At any point in this service should any dissatisfaction be felt about the way in which an enforcement enquiry is dealt with, then it is open to any person to make a formal complaint.
The Council will consider complaints made about the way in which an enforcement enquiry is dealt with and how any investigation is carried out in terms of the service commitments. In the first instance you should discuss the matter with the Enforcement Officer involved. If you are still dissatisfied then you should contact the appropriate Area Team Leader who will investigate the matter.
It should be noted that the actual outcome of an enforcement investigation cannot be the subject of a complaint, but only the way that the decision was arrived at.
If you remain dissatisfied with the way the Area Team Leader investigated your complaint, you can make your formal complaint via the Councils website /do-it-online/comments-and-complaints