Forward Looking

Forward Looking

Organisational Development - continuous improvement, innovation and culture change

Ref

Outcome

Success measures

Additional Budget
(revenue capital)

Source of Outcome

Risks

2010/ 11
£000s

2011/ 12
£000s

2012/ 13
£000s

ABC10

People management
Enabling the Council to have the right people with the right skills in the right place at the right time to deliver excellent services

Completed PDR rate greater than 85%

1,829

1,865

1,902

National outcomes 10, 15

SR01 – staff absence
SR02 – recruitment and retention of high quality staff 
SR08 – failure to realise efficiency gains

Staff absence rates stay within the top 5 for Scottish councils

Increase the percentage of employees who feel happy in their job

Process for Change Workforce deployment 5 year NPV savings £1,462,000

743

710

712

ABC11

Working together in partnership
Developing effective working relationships to deliver integrated customer focused and cost effective services

Outcomes on each theme from the community plan achieved

970

970

970

National outcomes 10, 11, 15

SR09 – failure to progress community planning partnership

Third Sector success measures to be agreed in mid 2010, once Interface partnership agreement signed off

ABC12

Improving the way we work
Transformation of the organisation to ensure that Best Value services are delivered

Transformation Programme measures to be confirmed once action plan agreed in early 2010

345

352

358

National outcomes 10,15

Proportion of services/teams completing a PSIF self assessment

Process for Change Procurement 5 year NPV savings £2,206,000

143

143

156

ABC13

Involving our communities
Ensuring that customer and community needs are at the heart of Council service delivery

Communications – increase the proportion of people who feel informed about public services by 15 percentage points by March 2013

646

658

671

National outcomes 10, 11, 15

Community Engagement – increase the proportion of people satisfied with information about local area meetings by 10 percentage points

Customer satisfaction – increase the proportion of people satisfied with the way the Council runs things by 15 percentage points

Public Performance Reporting – increase the proportion of people who feel that the Council provides value for money by 10 percentage points

Process for Change Customer management 5 year NPV savings £738,000

241
274

230
65

208
25